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Title: wont have a bike for a little while Post by: blckgold on May 20, 2010, 07:13:39 AM i took my bike in for service to a reputable shop (belts, valve adjustment) a couple days ago and planning to pick it up today and have it ready for a road trip this weekend. not happening :( i was advised that they ran into a problem with the belts installation which basically left the bike with bent valves. [bang] they have to order the parts so not really sure when its gna be up and running. of course repairs will be covered but plans got messed up. suppose to ride up to Bear Mountain [coffee]
Title: Re: wont have a bike for a little while Post by: Porsche Monkey on May 20, 2010, 07:19:24 AM Ouch. Ask them for a loaner? Btw welcome.
Title: Re: wont have a bike for a little while Post by: NoisyDante on May 20, 2010, 07:47:04 AM Welcome. What about a rental?
Title: Re: wont have a bike for a little while Post by: Triple J on May 20, 2010, 07:56:18 AM That sucks. A loaner isn't an unreasonable request given that they screwed up on a routine maintenance item.
Sounds like they didn't crank the engine over by hand after replacing your belts, and they were off a tooth or more on the pulleys. Rookie mistake not turning the engine over by hand to make sure all is clear. Mistakes happen though. Title: Re: wont have a bike for a little while Post by: blckgold on May 20, 2010, 08:55:13 AM That sucks. A loaner isn't an unreasonable request given that they screwed up on a routine maintenance item. Sounds like they didn't crank the engine over by hand after replacing your belts, and they were off a tooth or more on the pulleys. Rookie mistake not turning the engine over by hand to make sure all is clear. Mistakes happen though. Thanks for the welcome guys. I asked regarding a loaner/rental and they do not have any since they are primarily a repair shop. Your right, the tech mentioned he was off a tooth or two. But I understand mistake do happen and I'm sure they'll get everything corrected and maybe get some compensation for the inconvenience. hopefully sooner than later since i've heard ordering parts from ducati can be quite an experience. Title: Re: wont have a bike for a little while Post by: DirtyDuc on May 20, 2010, 08:56:59 AM My brother in-law gets a free loaner every time he goes to Ducati for an oil change. He is in Maryland mind you. I am in NYC. I get n oloaner for anything. But, it never hurts to ask. Especially since it was there mistake that put you out!
Title: Re: wont have a bike for a little while Post by: booger on May 20, 2010, 09:05:40 AM sounds like a reputable shop to me :-X
definitely request a loaner bike, if it were me and it messed with my riding plans I'd talk to an attorney Title: Re: wont have a bike for a little while Post by: He Man on May 20, 2010, 09:10:07 AM sounds like a reputable shop to me :-X definitely request a loaner bike, if it were me and it messed with my riding plans I'd talk to an attorney Is this ducsoho were talking about? Title: Re: wont have a bike for a little while Post by: blckgold on May 20, 2010, 09:19:38 AM Is this ducsoho were talking about? No, its not. I'd rather not post up the shop's name for now and give them a chance to make everything right. i'd definitely post any developments and the outcome of this whole ordeal. Title: Re: wont have a bike for a little while Post by: Triple J on May 20, 2010, 10:19:04 AM if it were me and it messed with my riding plans I'd talk to an attorney lovely [roll] Title: Re: wont have a bike for a little while Post by: MotoCreations on May 20, 2010, 10:38:55 AM A percentage of the time with bent valves, you get valve guide problems. (do a search)
Just make sure the dealership will fix/repair the valve guides (if needed in the future) as relating to the bent valves. Have them note on the bill / paperwork and signed by service manager for future reference when you pickup the bike. Probably of no concern as the problem was caught immediately and not ridden for miles down the road (more common than you'd imagine) -- but something you should be aware of. A good shop will have checked the valve guides and not just swapped bent valves and called it a day. They won't want a customer screaming bloody murder a few months down the road. Everyone/dealerships make mistakes -- the good ones correct the problem and the customer ends up happy. Title: Re: wont have a bike for a little while Post by: Howie on May 20, 2010, 11:01:39 AM No, its not. I'd rather not post up the shop's name for now and give them a chance to make everything right. i'd definitely post any developments and the outcome of this whole ordeal. Bravo for that. Unfortunately, independent shops usually cannot afford insurance to supply loaners. Does this shop specialize in Ducatis? Title: Re: wont have a bike for a little while Post by: blckgold on May 20, 2010, 02:10:38 PM A percentage of the time with bent valves, you get valve guide problems. (do a search) Just make sure the dealership will fix/repair the valve guides (if needed in the future) as relating to the bent valves. Have them note on the bill / paperwork and signed by service manager for future reference when you pickup the bike. Probably of no concern as the problem was caught immediately and not ridden for miles down the road (more common than you'd imagine) -- but something you should be aware of. A good shop will have checked the valve guides and not just swapped bent valves and called it a day. They won't want a customer screaming bloody murder a few months down the road. Everyone/dealerships make mistakes -- the good ones correct the problem and the customer ends up happy. Thanks for the pointers. I will definitely read up on it. [thumbsup] Bravo for that. Unfortunately, independent shops usually cannot afford insurance to supply loaners. Does this shop specialize in Ducatis? Yes they do as well as other European motorcycles. Title: Re: wont have a bike for a little while Post by: blckgold on May 25, 2010, 12:58:23 PM update: shop sent out the head to a machine shop. new valves ordered and on the way. hopefully be back on the road by the end of this week
Title: Re: wont have a bike for a little while Post by: blckgold on May 26, 2010, 08:17:57 PM hey fellas, what are your thoughts on these two
1) since valve work was done, assuming that shop provided me with all documentation and work was done right, would this have an affect on the resale value in general? 2) what do you think is would be a reasonable compensation for inconvenience since i originally took my bike in for 15k service, f&r brake pads and was quoted 6.5 hours for labor (i provided the parts) and promised to be done in 3 days (now going into a week)? Title: Re: wont have a bike for a little while Post by: He Man on May 26, 2010, 09:33:26 PM hey fellas, what are your thoughts on these two 1) since valve work was done, assuming that shop provided me with all documentation and work was done right, would this have an affect on the resale value in general? nope. shit happens, and if the bikes been serviced back to original condition. it will be fine. 2) what do you think is would be a reasonable compensation for inconvenience since i originally took my bike in for 15k service, f&r brake pads and was quoted 6.5 hours for labor (i provided the parts) and promised to be done in 3 days (now going into a week)? Honestly, this is coming from me only, but i dont expect you to get any type of compensation unless you actively ask. Maybe theres a jacket you wanted, and you want to see if they are willing to throw a bit ff the MSRP, but really, dont expect anything. Title: Re: wont have a bike for a little while Post by: swampduc on May 27, 2010, 03:22:22 AM +1, I wouldn't expect to get anything, just as you wouldn't pay extra if your bike was ready sooner than promised.
Shite happens. Title: Re: wont have a bike for a little while Post by: seevtsaab on May 27, 2010, 04:19:08 AM Maybe a free Oil Change or other 'courtesy' service?
Key is to come out with your bike whole. Absorbing a little bad luck is a part of life. If the bike doesn't come back for a couple weeks, I'd be expecting some money off the service. Title: Re: wont have a bike for a little while Post by: blckgold on May 27, 2010, 04:35:59 AM I figured the same, but definitely going to push for something if it goes for more than a couple of weeks.
in any case, it feels weird not having a bike especially with the great weather we've been having lately. but life goes on. [beer] Title: Re: wont have a bike for a little while Post by: blckgold on June 01, 2010, 09:13:11 AM just passed the two-week mark since i dropped the monster off. [drink]
Title: Re: wont have a bike for a little while Post by: sbrguy on June 01, 2010, 09:29:54 AM ask for 15 to 20% off the total bill and see if they bite on that. its worth a try.
Title: Re: wont have a bike for a little while Post by: blckgold on June 03, 2010, 06:44:41 AM ask for 15 to 20% off the total bill and see if they bite on that. its worth a try. haven't ask yet. i will definitely do that when i pick it up on Monday, which would be the 3 week mark. [coffee] [coffee] they did say that i needed a new battery ??? but they will be replacing free of charge . [wine] Title: Re: wont have a bike for a little while Post by: Airborne on June 03, 2010, 12:38:37 PM So basically it sounds like they put the belts on out of time and drove the valves into the pistons? And youre still going to pay them for the service? Plus now they have your bike for even longer. Thats ridiculous. You should not be charged anything.
This is exactly why I do all the work on the bike myself (with help from everyone in this forum). Why pay someone to F*** up your bike when you can f*** up your own bike for free? Title: Re: wont have a bike for a little while Post by: blckgold on June 03, 2010, 01:24:15 PM So basically it sounds like they put the belts on out of time and drove the valves into the pistons? And youre still going to pay them for the service? Plus now they have your bike for even longer. Thats ridiculous. You should not be charged anything. This is exactly why I do all the work on the bike myself (with help from everyone in this forum). Why pay someone to F*** up your bike when you can f*** up your own bike for free? I agree. Im getting impatient. "suppose" to be ready and fixed right by monday. Ive been calm and collective for the past 2 1/2 weeks. this is not going to be the case if i get the phonecall informing me otherwise. Title: Re: wont have a bike for a little while Post by: Raux on June 03, 2010, 06:54:41 PM by the way, when the head was pulled did you check the damage yourself to be certain they are fixing everything?
i mean a look at the piston crowns would be a good idea. maybe have another shop take a peak with scope. Title: Re: wont have a bike for a little while Post by: blckgold on June 04, 2010, 08:47:19 AM by the way, when the head was pulled did you check the damage yourself to be certain they are fixing everything? i mean a look at the piston crowns would be a good idea. maybe have another shop take a peak with scope. No i didnt get a chance to. but will definitely make sure all the work is warrantied. update: they are still waiting to get the right head gaskets from a duc dealership who kept sending the wrong ones three times [bang]. (im thinking shouldn't this guy have ordered them in the beginning when they screwed up my bike [clap] ]) he advised me that he didnt want to use the old gaskets. im hoping these guys redeem themselves. since reviews can spread quickly in the online community which can definitely have an impact on future business. Title: Re: wont have a bike for a little while Post by: blckgold on June 05, 2010, 05:32:55 AM update: just got off the phone and was advised that they have all the correct gaskets and will be putting the bike back together today and "hopefully" be done by monday. *cross fingers*
Title: Re: wont have a bike for a little while Post by: R0CKETMAN on June 05, 2010, 06:52:39 AM Obviously not a Duc dealer. Fingers crossed for ya
Title: Re: wont have a bike for a little while Post by: blckgold on June 07, 2010, 04:26:46 AM Obviously not a Duc dealer. Fingers crossed for ya Thanks guy!yeah its not. they are from the service dept of a duc dealership that closed. update: bike is currently on a test ride. and currently waiting for the phone call. Title: Re: wont have a bike for a little while Post by: blckgold on June 07, 2010, 07:56:17 AM So bike is up and running and back on the road after a long hiatus. Heres the work summary.
oil change , f&r brake pads (i provided oil and filter as well as f&r pads. i know i could have done this myself but i figure just get it done. valve adj and replace timing belts( i provided the belts and valve cover gaskets) - serviced and replaced rear head valve. (done by DucPond Motorsports in VA) install rear head with new seals and torque to ducati factory specs 6 month warranty. originally advised 6.5 hours labor at $79.00/hour. After all set and done. labor was reduced to $60/hour for 6.5 hours, new battery- no charge, plus cost of 2 spark plugs, brake fluid plus tax - $444.12. discount given seemed fair. Title: Re: wont have a bike for a little while Post by: Popeye the Sailor on June 07, 2010, 08:07:32 AM I'd say they did right by you, but ymmv.
Title: Re: wont have a bike for a little while Post by: Howie on June 07, 2010, 12:12:36 PM Title: Re: wont have a bike for a little while Post by: blckgold on June 08, 2010, 07:15:32 AM So I got the bike yesterday. looked at the oil filter there was a small drip of oil. i figure it was just from the oil change so i wiped it down. went out for a 60 mile ride with a buddy of mine last night. parked the bike woke up this morning and there was oil again. took it back. tightened it about 1/4 of a turn. i was told if it still leaks, i would need a new filter. and he doesnt know where i got the filter from. these are Napa oil filters. used it before with no problems. rode off back home. and the leak is not as bad but im still getting small thin amount of oil. i knew i should have just did the oil change myself [bang] [bang] [bang] [bang]
Title: Re: wont have a bike for a little while Post by: metallimonster on June 08, 2010, 07:45:29 AM This happens every time most of us change our oil. Tighten it with a strap wrench and it'll stop leaking. [thumbsup]
I say the shop did you right. The keeping you informed part is major. Title: Re: wont have a bike for a little while Post by: blckgold on June 08, 2010, 08:17:01 AM This happens every time most of us change our oil. Tighten it with a strap wrench and it'll stop leaking. [thumbsup] I say the shop did you right. The keeping you informed part is major. not disagreeing with that. they seem fair. its just that with the wait time i had to deal with, i was expecting everything to fine and dandy and not have to deal with any other issue related to the service. so i was just frustrated. but took out the good old wrench and tightened it just a little bit. took it for a spin. everything looks good. [moto] |