Ducati Monster Forum

Has anybody used these guys to order items before?

I submitted an order well over a month ago for a tank cover & bag, but the order status hasn't changed and I can't get any information from the guys working there. All my emails go unanswered. Is this typical for them, or strange? It looks like a fairly professional set up, so I thought I'd be safe ordering online?  [thumbsdown]

Have you tried calling them?  I just went to the site and the phone number is on there.

I had a similar experience with them on a helmet I tried to buy from them. Waited a loooong time. Finally I gave up and called them for a refund.

My ex ordered me a track jacket from their for christmas, after christmas they told her that it was no longer available.  So they said they would just send a gift card, fast-forward to feb. and still nothing so she emailed george from their and he just sent her an acces code so i could order what i want.  so for my birthday which is at the begining of march i ordered two shirts since they dont have much of a selection, i got the shirts and they fit awesome but it was May by the time they arrived.  then i washed them and now my little sister has two really nice ducati shirts (i do know how to do laundry).  I wouldnt even waste my time looking at their site, horrible customer service and crap quality at best product.  id hate to see what their return policy is like.

That's my local Ducati shop, maybe i should of taken that job for merchandise, maybe you guys will haven gotten your stuff.  If you need me to yell at them let me know.

I ordered some swim trunks from them months ago. I gave up.

Bill Ruiz from Largo FL.

I'm going to swing by and let them know, you guys are family and this doesn't sit well with me.