Ducati Monster Forum

Moto Board => General Monster Forum => Topic started by: Dochunt on June 27, 2015, 09:48:38 AM



Title: Dealer Service evaluation
Post by: Dochunt on June 27, 2015, 09:48:38 AM
On a whim I took my M796 to Cross County Motorcycle Dealership in Metuchen NJ this morning to see if they could install the 14T front sprocket.
I didn't have high hopes and was prepared to leave the bike there for a few days.
But to my surprise even thou they are busy with a BMW recall they were willing to take care of it right there and then and install the Bar riser I had.
Scott at the service counter was very helpful and got my bike in right away.
I was all done in 90 mins, they even cleaned and lubed the chain without asking.
I watched them do the job and they were very careful and diligent.
I was home before the rain hit.
A much better experience then I expected.

PS. The bike rides much better for me with the 14T and the bars higher by 1.5 inch.


Title: Re:
Post by: Kev M on June 27, 2015, 10:53:29 AM
Good to hear!


Title: Re: Dealer Service evaluation
Post by: mdgore on June 27, 2015, 12:51:49 PM
Good techs/shops are hard to find.  I usually stick with them. I even followed one technician around to the various shops that hired him, but then he went too far away.  My stalking impulses end after 50 miles.


Title: Re: Dealer Service evaluation
Post by: Dochunt on June 27, 2015, 01:00:53 PM
You are right.
I have been debating which one to go to for a while now.
I'll keep using these guys for now and see how things are next time.


Title: Re: Dealer Service evaluation
Post by: kopfjÀger on June 27, 2015, 01:44:19 PM
Pop in from time to time when you don't need any work done. Bottle of good scotch works wonders.  ;)


Title: Re: Dealer Service evaluation
Post by: Dochunt on June 27, 2015, 07:55:33 PM
I think I will.
I am a Single Malt man myself.


Title: Re: Dealer Service evaluation
Post by: Curmudgeon on June 30, 2015, 01:23:56 PM

PS. The bike rides much better for me with the 14T and the bars higher by 1.5 inch.

Just as long as they used the 14T specific to the 796 as bad things happen if you use the 696/1100 version which has a different offset. Part #?

Nice to have a sixth gear now, right?  ;D


Title: Re: Dealer Service evaluation
Post by: Dochunt on June 30, 2015, 02:35:00 PM
I ordered the part from MonsterParts myself.
It made a huge difference in riding. [thumbsup]
I don't have to keep shifting in and out of gears to keep the bike in the sweet spot.
Thanks for the advice again.


Title: Re: Dealer Service evaluation
Post by: Curmudgeon on June 30, 2015, 03:04:30 PM
Glad you like it. Such a simple thing. The bikes would come this way if Ducati didn't have to deal with the Euro 3 drive-by sound test. No WAY the bike would pull red line with stock gearing.  ;D

Monsterparts uses the Drive Systems sprocket. You can reuse your 15T when you need a new chain and rear sproket. You can fit a larger rear then.  ;)


Title: Re: Dealer Service evaluation
Post by: Dochunt on June 30, 2015, 06:59:45 PM
Yes it is much more rev-happy now.
I kept the 15T and will do that rear sprocket change when I need a new chain.
How long should a well cared for chain last on the 796?
I have put 1k miles on in 6 weeks. ;D


Title: Re: Dealer Service evaluation
Post by: Curmudgeon on June 30, 2015, 08:18:15 PM
The dealers and techs here can tell you best. I'd guess the stock Regina 525 is good for at least 15,000 - 20,000 miles if you keep it clean and lube every 300 - 400 miles. Super easy to do when warm after a ride using the Ducati single-sided swing arm stand.

FWIW, I'm using DuPont Chain Saver which you can find at some Walmarts. Doesn't fling and stays clean too. Popular here I believe. http://www.walmart.com/ip/DuPont-Teflon-Chain-Saver-11-oz/16672659 (http://www.walmart.com/ip/DuPont-Teflon-Chain-Saver-11-oz/16672659)


Title: Re: Dealer Service evaluation
Post by: Dochunt on June 30, 2015, 11:54:24 PM
Awesome, Thanks.
Next step for me is to get the suspension set up done, I may have to get the front suspension oil changed since they are not adjustable and I weight 220 lbs.


Title: Re: Dealer Service evaluation
Post by: Barney on July 01, 2015, 05:36:47 AM
I've been going to metuchen for several years now for various honda/ducati stuff - it's a really nice shop and the guys are good too. I took my 1100 there for the first valve job at 7500 miles - I was happy with the work they did, but they certainly aren't cheap.  also, for what it's worth, I had the bike at ECS for belts and a look over, all 4 valves were out of whack with only a little over 5000 miles on it since the first time they were done.  I'm sure that probably has more to do with me womping on it for those 5000 miles than anything else, but the guys seemed surprised.  Guess it's time to learn to do valves myself...

Not sure where in NJ you are, but it's good to have options, and ECS comes highly recommended too, though it is potentially a hike.

also, let's ride. that's all  [thumbsup]


Title: Re: Dealer Service evaluation
Post by: Curmudgeon on July 01, 2015, 06:22:53 AM
Awesome, Thanks.
Next step for me is to get the suspension set up done, I may have to get the front suspension oil changed since they are not adjustable and I weight 220 lbs.
The 796 fork isn't considered too bad stock. If anything, you might need a slightly stiffer spring. 10W Redline Fork Fluid might be smoother. I'm doing that at my next service probably.

When I rode the demo prior to purchase, the stock rear Sachs wasn't doing much and seemed dead, so I swapped that out for a cheap Ohlins ordered from Ohlins in NC for my weight. My dealer, an Ohlins tech, only needed to back off the damping one click after setting the sag for him at 190 lbs. FWIW, I'm 175 lbs and my 796 is perfectly balanced now. Want to ride to VA?  ;D


Title: Re: Dealer Service evaluation
Post by: 1.21GW on July 01, 2015, 08:30:40 AM
I've been going to metuchen for several years now for various honda/ducati stuff - it's a really nice shop and the guys are good too. I took my 1100 there for the first valve job at 7500 miles - I was happy with the work they did, but they certainly aren't cheap.  also, for what it's worth, I had the bike at ECS for belts and a look over, all 4 valves were out of whack with only a little over 5000 miles on it since the first time they were done.  I'm sure that probably has more to do with me womping on it for those 5000 miles than anything else, but the guys seemed surprised.  Guess it's time to learn to do valves myself...

Not sure where in NJ you are, but it's good to have options, and ECS comes highly recommended too, though it is potentially a hike.

also, let's ride. that's all  [thumbsup]

I second this recommendation of ECS.  Also, I second the hike factor---pain in the ass, but if you have the time the ride offers some twisty routes.

I just was recommended CCM on advrider as I was looking for a place in the NY area that sold Klim.  So I'm planning to swing by next time I ride into Jerz.  Glad to hear another positive recommendation about them.  Good dealers and techs are indeed hard to find and I've learned that they are worth paying higher labor rates.  Thanks for sharing, Dochunt.



Also: maybe we should move this thread to local NYMMC sub-board in order to reach a more germane audience?


Title: Re: Dealer Service evaluation
Post by: ducpainter on July 01, 2015, 08:41:17 AM
<snip>



Also: maybe we should move this thread to local NYMMC sub-board in order to reach a more germane audience?
I think it should stay on the front page as well. Starting a discussion in the local board also would be fine.

With all the bad press dealers get I think the good press should be as visible as possible.


Title: Re: Dealer Service evaluation
Post by: Curmudgeon on July 01, 2015, 08:51:13 AM
Also: maybe we should move this thread to local NYMMC sub-board in order to reach a more germane audience?

NY?!  8) The OP is practically Metro Philly..., and when I lived in NJ for 40+ years..., you had to PAY me bigtime to cross that bridge, and the few times I was forced/paid to work the NY Auto Show at Javits..., I took the ferry right to the door.

Going to school and living in Manhattan for 12 years cured me of NYC.   ;) As for L.I., will only take a helicopter!  ;D

While it IS possible to get to Bear Mountain from rural NJ, avoiding all that cr*p..., at least you don't have to cross that river!  8)

Still preferred to ride Western NJ and down the Delaware to Bucks County!  [Dolph]


Title: Re: Dealer Service evaluation
Post by: 1.21GW on July 01, 2015, 09:16:45 AM
NY?! 8) The OP is practically Metro Philly...
But CCM is outside NYC.  Anyway, DP makes a good point.  It was merely a suggestion to aim at people near CCM that may be interested.


Also, agree 100% with this:

Still preferred to ride Western NJ and down the Delaware to Bucks County!  [Dolph]

But let's keep that quiet.  Don't want to clue the clueless about roads like this:


(http://cdn.c.photoshelter.com/img-get/I0000zzcx8JEIJnw/s/700/sg18-105216.jpg)


Title: Re: Dealer Service evaluation
Post by: Curmudgeon on July 01, 2015, 09:43:18 AM

Also, agree 100% with this:

But let's keep that quiet.  Don't want to clue the clueless about roads like this:

Nice! Lots of that around me now and the BRP is 70 miles west. Suppose you know Rt. 32 then?  8) The Ducati boys used to head that way for breakfast on Sunday before the cops and tourists came out.

Lived under Allamuchy Mountain which was a nasty commute on I-80 but let anyone asking about NJ to believe it was like the stretch along the Turnpike. Too many people out there already!  ;)


Title: Re:
Post by: Kev M on July 01, 2015, 12:04:33 PM
Ok, educate me, who/where is CCM?


Title: Re:
Post by: ducpainter on July 01, 2015, 12:15:52 PM
Ok, educate me, who/where is CCM?
http://www.ducatimonsterforum.org/index.php?topic=71277.msg1316379#msg1316379 (http://www.ducatimonsterforum.org/index.php?topic=71277.msg1316379#msg1316379)


Title: Re: Re:
Post by: Kev M on July 01, 2015, 01:41:01 PM
http://www.ducatimonsterforum.org/index.php?topic=71277.msg1316379#msg1316379 (http://www.ducatimonsterforum.org/index.php?topic=71277.msg1316379#msg1316379)
Oh THAT'S the one in Metuchen, duh, but was there another one being talked about in this thread? Let me go back and re-read.


Edit, ok, I was wondering about ECS?


Title: Re: Dealer Service evaluation
Post by: Howie on July 01, 2015, 02:42:15 PM
Independent shop.  I would trust these guys with my first born.

http://europeancycleservices.com/ (http://europeancycleservices.com/)


Title: Re: Re: Dealer Service evaluation
Post by: Kev M on July 01, 2015, 03:02:26 PM
Independent shop.  I would trust these guys with my first born.

http://europeancycleservices.com/ (http://europeancycleservices.com/)
Ahhhh thanks.

Might be an option for Doc, but 150 miles each way for me.

Besides I'm still pretty optimistic about Coopersburg Eurosports.


Title: Re: Dealer Service evaluation
Post by: Dochunt on July 01, 2015, 03:49:47 PM
NY?!  8) The OP is practically Metro Philly..., and when I lived in NJ for 40+ years..., you had to PAY me bigtime to cross that bridge, and the few times I was forced/paid to work the NY Auto Show at Javits..., I took the ferry right to the door.

Going to school and living in Manhattan for 12 years cured me of NYC.   ;) As for L.I., will only take a helicopter!  ;D

While it IS possible to get to Bear Mountain from rural NJ, avoiding all that cr*p..., at least you don't have to cross that river!  8)

Still preferred to ride Western NJ and down the Delaware to Bucks County!  [Dolph]

As one raised in Flushing Queens, I couldn't agree more.
The Hudson River Crossing are nothing short of torture,  the LIE is a long nightmare.
There are some great roads near me in Millstown township. Somerset and Hunterdon counties have some nice roads too.
I may get down to VA in the fall.


Title: Re: Dealer Service evaluation
Post by: Dochunt on July 01, 2015, 04:02:04 PM
CCM is the nearest Dealer for me and easy to get to.
They made a good first impression, lets hope it lasts.
I don't mind paying a higher labour rate as long as the job is done right the first time.
But as some others have noted there might come a time where I will have to learn to do some work myself.

I have to work this weekend  [bang].
The weather looks awesome for riding.


Title: Re: Dealer Service evaluation
Post by: Kev M on July 01, 2015, 04:33:25 PM
Damn... Jenn's basically working the 3-7th either just mornings (8-2) and backup the rest of the day, or on overnight in-house call one or two days. I'll be lucky if I can sneak out for a free hours here or there, and even if I do I'll have to stay within 20 minutes or so of the house or the hospital in case she gets called in. :(


Title: Re: Dealer Service evaluation
Post by: Dochunt on July 01, 2015, 05:51:45 PM
It seems that every weekend I am off it is raining and every weekend I have to work it is beautiful. [thumbsdown]
I am just sneaking in an hour or two in the evenings.
Not enough time to get to the real good roads up north.


Title: Re: Dealer Service evaluation
Post by: Barney on July 10, 2015, 09:32:40 PM
FYI, it's last minute but CCM is having a demo day tomorrow the 11th and supposedly Sunday the 12th as well, at least according to an email I got from them earlier this week.

here in morris county, the riding isn't too bad, but get's better the further north or west one heads.  the trip up to ECS is worth it for the ride alone  [evil]


Title: Re: Dealer Service evaluation
Post by: Dochunt on July 11, 2015, 06:56:07 AM
Thanks.
I got that Email too.
Going to demo days is dangerous, its like giving an addict "just a little taste".
I will be in danger of buying another bike.


Title: Re: Dealer Service evaluation
Post by: Barney on July 12, 2015, 05:29:15 AM
that's how they get you.


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