Any Dealings with Hard Racing performance ??

[CairnsDuc]

G'day all

Just wondering if anyone has had dealings with these guys?
Any problems or drama's or has your shopping experience been a good one, there pricing on Ohlins equipment is very good, But, I'm also very wary of paying the lowest price.

Any feedback from anyone?

Link:
http://www.hardracing.com/Home.htm

[Norm]

I've never dealt with them but I'd be happy to call them and have them raise their prices if that'll make you feel any better.

[CairnsDuc]

 
I'm just being cautious, to many times I have seen people get caught trying to pay a low price just to find out a dealer/store has a poor service record or they don't send you what you order.

It's a little hard to argue with a company when they are on the other side of the planet and in a different time zone. So I'm just trying to do some Homework before I put my hard earned money down.

I can find only a few minor complaints when searching around the web, complaints like stock damaged in transit (It was insured) so all taken care of, and 1 guy complaining it 2 weeks for his Shock to arrive, Turned out UPS lost it.

[Sac Monster]

We work with Hard Racing on occasion. Good group there, you can talk to Cari, she is very helpful.

[dlearl476]

I've had several unfortunate encounters, mostly no one's fault. +1 on Cari, she was always great.  But the last episode, in which I (thought I) ordered a set of wheels which I was told were in stock, only to be told the following week when I followed up for a tracking number/ship date/ETA that, according to the manufacture, the wheels were 4-6 MONTHS away kind of soured me on using them again.

They do have great prices on stuff.  Whether they follow that up with great customer service I have no FHE.

[CRASH!]

Just recently got a pair of Pilot Power 2CTs from them with the 10% discount they were running.


Went off w/o a hitch. Delivery was quick.

That was the first time I had any dealings w/them. YMMV