Monsterparts......I know a broken record

jsd2 · August 03, 2011, 03:52:27 PM

A few weeks a go I went on the Monsterparts website and they were out of one of the items I wanted. I called to see how long it would take to get the item in. Jeff answered and told me he had just received an order and the mirrors I wanted should be in it somewhere. He was sorting though his order when I called. He told me to check back in a 30 minutes or so and I would be able to order them. I checked back and ordered them. There were shipped quickly (along with the other items I ordered). I appreciate the excellent customer service.

Thanks,

Jim

gregrnel · August 03, 2011, 04:03:18 PM

I've had great service as well, however, I thought this post was about telling Monster Parts that you personally know a broken record.

Pazuzu · August 03, 2011, 05:10:59 PM

I had a similar experience just today. The part I wanted is on back-order. Jeff stated he should be getting more in either today or tomorrow. So he changed the stock amount in the system to allow me to go ahead and order my part so that as soon as it's in, he can fill it.

Thanks Jeff!

-kim

jsd2 · August 03, 2011, 06:42:01 PM

Nope just everything I hear is positive so me saying how great they are is a broken record. Maybe I date myself with the record analogy.

Pedro-bot · August 03, 2011, 08:23:22 PM

Ordered stuff this weekend. Jeff's da man!

gregrnel · August 03, 2011, 08:32:07 PM

Nope I'm old too, didn't have a CD player until I was 16! When you could finally pick one up for less than $250.....

Quote from: jsd2 on August 03, 2011, 06:42:01 PM
Nope just everything I hear is positive so me saying how great they are is a broken record. Maybe I date myself with the record analogy.

Radar · August 08, 2011, 06:56:51 AM

+1 on Jeff and Monster parts. In fact, I should have started this thread.

Jeff's attitude is so up-beat and accommodating it makes me think he stops by Starbucks every single day. ...just how many shots of espresso, I don't know...

Jeff, thank you,

Eric M.

JEFF_H · August 08, 2011, 09:05:03 AM

Quote from: Radar on August 08, 2011, 06:56:51 AM

Jeff's attitude is so up-beat and accommodating it makes me think he stops by Starbucks every single day. ...just how many shots of espresso, I don't know...

Close...

http://www.facebook.com/photo.php?fbid=2040335481039&set=a.2040335441038.2108338.1023865771&type=1&theater

WetDuc · August 08, 2011, 11:37:39 AM

Nice FB picture.

toodlepip · August 09, 2011, 12:59:36 AM

I wish all shops were as squared away as monster parts. In fact Jeff should just create a manual to shipped out to other shops so that they can un-make the beast with two backs themselves.

News:

Monsterparts......I know a broken record