Monster 937: is this rattling normal? with video

[stopintime]

Ok ...

If the sound is clearly different than when I play the video, he could be right, but again, then it shouldn't suddenly change at a given load/revs. The sudden change is, probably, your best card.

The bike is under warranty so to fix it shouldn't cost them anything. However, Ducati often deny warranty claims and for the shop to "win" they have to spend time working with your case. Easier to tell you a nice story and send you away. Maybe the mechanic doesn't like to be proven wrong...

I suggest that you tell them, face to face, that you intend to send them a letter/email where you describe what has happened, their reply and what has been done/not done. Make it clear that you will not accept that they refuse this warranty claim and that you will bring it up to the next level - country/regional import company and/or Ducati head quarters in Bologna.

You'll love the bike again when it's fixed, so make sure it is. Maybe the way the dealer treats you will make it impossible to love having a Ducati, but even then the bike needs to be in good condition if you are selling it. 

[sammy123]

Thank you for your answer.
The sound is just the way the video is showing it.
When i was at the Ducati dealer today, my last point was that i wanted that it is documented that i mentioned a rattling noise that bothers me. At first, they rejected this because "there is nothing broken, so nothing can be documented". Situation became a bit "uncomfortable", but i asked again in a polite way that even if i am wrong about this, i just want to have documented that i have these worries. They said then they will, for my peace of mind, transmit this to Ducati (headquarter i guess). The Ducati dealer and mechanic are friendly people, but it felt like they were taking things personal and i, not believing them, am an offense to them.

At this point, i regret to have bought this bike. Regardless oft whether the rattle is normal or not, it annoys me.  

[stopintime]

The dealer should always be able to make you comfortable. If they're REALLY professional they are able to dissapoint you and still make you feel ok.

When they have informed Ducati, I still think it's ok to contact Ducati and ask them to step in. It's not like you accuse the dealer of doing something wrong, so the dealer has no reason to be offended.

In the meantime, you could ask other bikers or bike work shops (doesn't have to be Ducati) what they think. 

[ducpainter]

I was at the Ducati dealer today. The mechanic made a testride with me on pillion seat. This way, i had the chance to exactly tell him what rattle i mean. He once again said that the rattle i am hearing is the normal desmo valvetrain.  
I guess, he is probably right. I asked 2 or 3 times wether he is sure that no rattle (from loose parts for example) besides the valves exist and he said that this would sound different.
Although i have no explanation why i did not have this rattling the first 700km, i must accept this as normal Monster 937 sound. And i must say, i really dont like this mowing machine sound. Sad now to have spent so much money for a bike that i dont like anymore. Maybe a louder aftermarekt exhaust to drown out the rattle? I live in Europe with Euro 5 regulation, so probaly no exhaust loud enough to drown out the rattle is allowed.
I guess Ducati is just not for me I really love the look of the bike and also how it performs, but this annoying sound takes too much away from the driving experience.

No worries...if this Duc doesn;t fit, buy what makes you happy.

[sammy123]

As bike season is more or less over now, i have a bit time to think about what to do.

[Orange16]

The Ducati dealer and mechanic are friendly people, but it felt like they were taking things personal and i, not believing them, am an offense to them.

You gave them a lot of money.  If they take offense at not being believed, that's not your concern.  If you are not happy with their service, go to another dealer or contact Ducati directly.

Or take it to a local independent specialist if you have one and ask their opinion.  They don't care either way about offense.

[stopintime]

You gave them a lot of money.  If they take offense at not being believed, that's not your concern.  If you are not happy with their service, go to another dealer or contact Ducati directly.

Or take it to a local independent specialist if you have one and ask their opinion.  They don't care either way about offense.

+1

[sammy123]

I could go to another (non ducati) mechanic, but i dont think i would benefit from it. The most plausible explanation is that this is really the sound a Monster 937 makes. I did not have a Ducati before and cannot compare, but maybe Ducati bikes have extremely noisy valves.
I am very frustrated and angry on myself for not doing my homework befory buying. I had no idea about the ratlling valve noise in desmodromic systems. I am not rich and the cost of the bike was hard to lift.   ahhh,  i just hate how things developed. strange thing remains: why the rattling noise was not present the first 700km? ducati mechanic explained it with "i was not paying attention to it". hmm cannot believe.

[Howie]

Tell the dealer to get a Ducati Rep on the case>  If they don't, Call Ducati.

[sammy123]

Anyone here with a Monster 937 who can compare the sound with my bike? I feel uncomfortable to contact Ducati directly without knowing if this rattling is normal or not.

[stopintime]

It's normal until it suddenly changes. That's not normal.

You have quite strong consumer protection rights. It's too much money to give up.

[Orange16]

You clearly have no idea what this bike should sound like.

Posting videos on the internet is largely useless as the sound is never the same.

The benefit of taking the bike to someone who isn't the dealership who don't want to do anything is you will get an opinion from someone who does know what it should sound like.  They may agree with the dealership.  Or they may not.

If you don't help yourself, your dealership is certainly not going to.

[sammy123]

I will go to an independent motorcycle Mechanic for a 2nd opinion.

[stopintime]

I will go to an independent motorcycle Mechanic for a 2nd opinion.

 

[ducpainter]

I will go to an independent motorcycle Mechanic for a 2nd opinion.

Perfect!