My Powdercoat gun sucks!

[minnesotamonster]

Hello... I work for the Eastwood Company & was forwarded your thread this morning.

I was wondering if you have had the chance to contact the Customer Service Dept @ Eastwood yet about the warranty on your gun? We stand behind our products & I know if the gun is less than 1 year old, it would be covered under warranty & you would be entitled to either a FREE replacement or a REFUND.

Electrical items can be funny when it comes to durability/longevity... I know people that have bought a BRAND NEW TV/radio & had it crap out in 2 weeks & others who have the same unit they bought back in 1993 still going strong...

Considering the # of guns we have sold since their introduction 10 years ago, we have had VERY few issues with these guns & MANY satisfied customers. I hope we can turn this negative experinece into a positive one for you & that we can better serve you with your future projects.

Customer Service can be reached @ 1-800-544-5118

Have a GREAT day!!!
DrScampy

I love this place.

[Takster]

Hello... I work for the Eastwood Company & was forwarded your thread this morning.

I was wondering if you have had the chance to contact the Customer Service Dept @ Eastwood yet about the warranty on your gun? We stand behind our products & I know if the gun is less than 1 year old, it would be covered under warranty & you would be entitled to either a FREE replacement or a REFUND.

Electrical items can be funny when it comes to durability/longevity... I know people that have bought a BRAND NEW TV/radio & had it crap out in 2 weeks & others who have the same unit they bought back in 1993 still going strong...

Considering the # of guns we have sold since their introduction 10 years ago, we have had VERY few issues with these guns & MANY satisfied customers. I hope we can turn this negative experinece into a positive one for you & that we can better serve you with your future projects.

Customer Service can be reached @ 1-800-544-5118

Have a GREAT day!!!
DrScampy

The only thing that would have made that a better customer service move would be to say "I will personally make sure that you get satisfaction, please contact me at xxx-xxx-xxxx" but otherwise, 

[DrScampy]

BTW...

My name is Keith Morris & I work in the Tech Dept here @ Eastwood... You can reach us in the Tech Dept @ 1-800-345-1178... Feel free to ask for me personally...

I can't do the actual "RETURN" but can easily guide you to a Customer Service Rep who can.
ALSO, I can be reached via e-mail @ techelp@eastwood.com

Ride on, gents!!!
DrScampy

[He Man]

So...

even if you don't like the gun He Man...

you can't not like a company that comes to you to help.

Touché! I didnt expect this to happen! I may not like the gun, but i sure as hell like a company that stands behind their products, especially one that goes the extra step like this.

I did get in contact with the ebay representative since thats where i purchased it from. I'm in email contact with them, and they said that it may be moisture build up inside the "tranformer" box. and i can press the ionizing triger on and off for several minutes and see if that helps. It certainly did, but the powder isnt building up nicely. i tried shooting the gold i had (which i know works cause i shot my wheels with them) and it was much better ( the white must need a higher kv to shoot). I tried to shoot again this morning, but the gun became very inconsistent, kind of like i was messing with the ionizer as i was shooting.

It has been raining for the past 3 weeks in NYC.  but the item has also been sitting in a box in my room since then. ill call the hotline to see if i can get to the bottom of this thing.

and NAKID, yes i have a in line moisture filter right before the gun.

[somegirl]

BTW...

My name is Keith Morris & I work in the Tech Dept here @ Eastwood... You can reach us in the Tech Dept @ 1-800-345-1178... Feel free to ask for me personally...

I can't do the actual "RETURN" but can easily guide you to a Customer Service Rep who can.
ALSO, I can be reached via e-mail @ techelp@eastwood.com

Ride on, gents!!!
DrScampy

Well that's what I call support.

[Takster]

top notch.

[He Man]

update: I've been in email contact with these guys.

I have nothing but good stuff to say about them. Really down to earth guys and are genuinely willing to help.

I found this thread pop up on google searching eastwood powdercoat, and it kinda sucks that at first glance im bad mouthing them, but really they've been nothing more then helpful, and im sorry if it comes of that way!

and thank you Keith Morris for taking time out of your day to register and post up in support of your product!

Perhaps i should delete the thread? or should it stay as proof of a company that actually stands behind their product!

[Popeye the Sailor]

I would leave it up.

[Autostrada Pilot]

You could modify your first post to include the outcome (i.e. the top notch customer service you have received) so that anyone that finds it though google will have the whole story right in the first post.

[trenner]

You could modify your first post to include the outcome (i.e. the top notch customer service you have received) so that anyone that finds it though google will have the whole story right in the first post.

+1

[Pedro-bot]

The power of the DMF never ceases to amaze me...

ROFLMAO!!!!!!   



Damn! I got a whole list of shit I want replaced! Like that cappucino maker and that golf club.....................My Ducati!!! I need to start pregnant dogin' about this stuff on the DMF!

[DrScampy]

Glad I could be of assistance! We can never lose sight of the BIG picture which is; without customers there would be no business... Thanks for YOUR business!!!

BTW... Pedro, I'm afraid you're stuck w/ that Cappuccino machine...

That gives me an idea: Maybe we could invent one that bakes your powder coating @ the same time!!! LOL


Keep on Riding!  [moto]
DrScampy

[Porsche Monkey]

So...

even if you don't like the gun He Man...

you can't not like a company that comes to you to help.

+1   
Last thing I ever expected to happen.