New tires @ dealer= bike now f@&$&@d

[fastwin]

This is all at Razee's in R.I.?

Absolutely not. The un-named shop is in the DFW, Texas area. Don't think it's my place to name the shop since I personally don't use them and have never had a problem because of that reason. I do know some folks who have had good experiences with them. Not many but some.

Just used that story as an example of how bad a shop can be. I do know a local Duc rider who had another bad experience with them and went to the Ft. Worth offices of the Texas group that had major financial interest in Ducati a while back. He told them of his woes and they took good care of him, got the problem straightened out and gave him $2,000-$2,500 credit toward Ducati goodies! Can't remember the exact figure but it was somewhere in that amount. If he see this post maybe he'll give the details in his own words. It's one of the best stories I have heard regarding making things right between a customer and a shop.

[RetroSBK]

Cutter,

Call your credit card company and tell them you want to reverse the charges, and you want to use "article Z" to do so. YOu are dis satisfied with the work, the condition the bike was returned to you in, and that they took such poor care fo the bike as to cause further damage, that will require another dealer to do work on the bike, as you dont trust them.

They will send you a form to fill out, and then will credit you the money.  When the dealer calls, tell them they either need to issue you a full refund, or that they will need to sue you for the tires and oil change.

I had to do $1400 in repairs to a clients bike that a delaer in central LA left out in the rain, did a burnout on, and ruined the STM slipper clutch. I had him to the same thing. They wont DARE goto court, as it makes thier mis deed a matter fo public record, and you can have the local papers publish the court records, and hurt the srappy shop even more.

Good luck

Will

[TAftonomos]

Do you have a repair order for the tire?  Written estimate or some paperwork for the tire change?

As a previous shop owner, I've had stuff come in the door falling apart before that people thought I should have to fix on my dime.  I'm not saying your bike was falling apart, just looking at it from both sides. 

How is getting a slipper clutch wet going to ruin it, or doing a burnout going to ruin a clutch (assuming the tire was spinning ). 

Do what I did when I was 16 and got hosed by a shop.....start buying your own tools and doing everything yourself.  Tires arn't something I have time to screw with, but I wouldn't take the bike anywhere (just the wheels).

[redxblack]

Threads like this make me love my local shop even more. I've never had an unkind thing to say about crooked river in Akron. 

[cutter]

Cutter,

Call your credit card company and tell them you want to reverse the charges, and you want to use "article Z" to do so. YOu are dis satisfied with the work, the condition the bike was returned to you in, and that they took such poor care fo the bike as to cause further damage, that will require another dealer to do work on the bike, as you dont trust them.

They will send you a form to fill out, and then will credit you the money.  When the dealer calls, tell them they either need to issue you a full refund, or that they will need to sue you for the tires and oil change.

I will bring this up with my wife, i don't know how she paid so it might not even be an option.

Do you have a repair order for the tire?  Written estimate or some paperwork for the tire change?

As a previous shop owner, I've had stuff come in the door falling apart before that people thought I should have to fix on my dime.  I'm not saying your bike was falling apart, just looking at it from both sides. 

Yes I completely appreciate this aspect of it, and I understand the tech wanting to jump to assuming there was a previous issue/short causing the neutral light issue. I just got set off by his tone and misdemeanor, and the fact that they gave no weight to anything we said and took no ownership of any of the issues that developed when the bike was at their shop. I tried to shift the focus away from the neutral light and on to the larger issue of the bike not running, but was basically told I don't know what I am talking about and the 'aftermarket' card was played and told to leave, so that sort of shows the mentality going on.

Do what I did when I was 16 and got hosed by a shop.....start buying your own tools and doing everything yourself. 

Don't think I haven't dreamed of this out loud on more of a professional level with a good portion of my friends. I do a good portion of the maintenance myself on my older bikes.

[RetroSBK]

Taft,


if you get the sureflex non sintered clutch plates wet, rev it to the limiter and then slip the hell oout of the clutch it de-bonds the material from the plates, much like how the Barnett units will debond if left soaking in water and then flogged.

I dont know HOW they did it, only THAT they did it. The point is that is that if I had to take my bike to a dealer and they pulled some Shyte like that, I would have been in handcuffs after breaking fingers and arms.

Cutter, Hope you can get all your money back! The aftermarket BS doesnt really fly in todays world... There are SOME junk makers out there, but by and large, most are pretty good!

Will

[duc996]

Wow what a hassle ,tell everybody you know about that place and stay away.

[CMDRDAVE]

This is all at Razee's in R.I.?

Hmmm . . . I had only heard good things about that shop until now.

[NAKID]

Me too, that's why I was wondering...

[TAftonomos]

Taft,


if you get the sureflex non sintered clutch plates wet, rev it to the limiter and then slip the hell oout of the clutch it de-bonds the material from the plates, much like how the Barnett units will debond if left soaking in water and then flogged.

I dont know HOW they did it, only THAT they did it.
Will

Interesting, and shocking all at the same time!

[cutter]

Hmmm . . . I had only heard good things about that shop until now.

The sales people are nice enough, and the guys up in the parts/accessories area are decent. I don't want to say everyone at the place is a prick, in fact a lot of the people I have talked to there were decent and friendly, but I think the real test of any organization is when something goes wrong. I think I have to let this lie now, my wife doesn't want me to even mention it now, and just get it fixed. Now I have to decide whether to drive up to Riverside or BCM which is where we usually go, but is a long trip up and down twice (in some sort of rental crate that will carry 2 bikes).