Another "what would you do" post

[strat10]

What's  the time frame here?  When did you buy the bike?

Ive been dealing with this for 2 months. Its a little hard for me, I work in Seattle, but live in Orange County CA. They dont seem to be the best at returning calls, and its allways me calling back.

Now on to the definition of service. I would think that the most basic service provided to any vehicle would be change of oil/filter, fluids and testing that brakes and other important systems work properly. If they performed any of these on that bike, they should have a record of it. So basically you should ask the manager, in a nice way   , what is their definition of service.

The service manager admits "I never even looked at that bike"

[strat10]

Just thought I would update this thread, needless to say its been a nightmare, but its over now. The dealership finally gave in to my harrasment and gave me the full 15,000 mile service for 200 bucks, took it and ran. The spare parts are gone, nothing they can do about that. Registration was finally given to me, and they saftey checked the bike (fixed the turn signal and brakes) and fixed the seat. I do feel good, and the bike runs awesome! They said they found some tight valves, so its good I had it done.



Now off to find a better dealer! Thanks for all your help.

[muskrat]

I think I would have put up with all that shit for a $200 valve job at 15k miles.  obviously there's a dealer north of you pretty easy to get to but you get to take the 405 or the 5

[Billyzoom]

Ive been dealing with this for 2 months. Its a little hard for me, I work in Seattle, but live in Orange County CA. They dont seem to be the best at returning calls, and its allways me calling back.

The service manager admits "I never even looked at that bike"

I think I might know the dealer of which you speak!  I had a bad service experience at a OC dealer and they seemed okay with losing my business after I explained my dissatisfaction.

Are you still looking for passenger pegs?  What do those go for?

Joel

[Wonked]

Not sure I've ever seen a used bike at a dealership that wasn't owned by the sales guy's good friend. 

[strat10]

I think I would have put up with all that shit for a $200 valve job at 15k miles.  obviously there's a dealer north of you pretty easy to get to but you get to take the 405 or the 5

Im thinking Newport Beach Ducati, they seem like a good group.

Are you still looking for passenger pegs?  What do those go for?

Brand new they wanted like 400 bucks! I got a set from a member of this board for much cheaper, they fit great off of a S2R

Not sure I've ever seen a used bike at a dealership that wasn't owned by the sales guy's good friend.

I know, a sucker is born everyday.

[billruiz]

Glad you got most of that straightened out. I guess it's inevitable there will be some not so good dealers. I have an uneasy relationship with my local dealer even though I buy parts and accessories from him...I just won't buy a bike. Besides it was nice to ride 100 miles back home in the rain KNOWING it's on a Duc. Hope you have many more ear to ear grins with your S4RS!