Good experience at the Motor Cafe, Sunnyvale

[goog]

I have been on moto excursion from AZ to Cali for the past week and trying to get in all the riding I can in the cool weather.  My 8 month old battery was no longer reliably starting the bike.  I told them that it was demo bike when I got it, and it had 4 miles on it, then it sat for about 3-4 months.   John at the Motor Cafe said they would see what they could do.  Turns out the battery was only at 4% remaining.  Not sure what that means, but assumed that it had depleted the chemicals needed to hold a charge to that level.  He said that this was quite unusual for such a new bike.  Long and short, I had it towed to the shop on Ducati's dime, and they replaced the battery under warranty.  Stoked to have a new battery that is brand new, for nothing out of pocket.  The service was excellent, they gave me no run around, and really stood by the warranty.  This is what I hoped for buying a Duc, and was pleased with the result.  Just giving a plug for other Silicon Valley riders.

[red baron]

Yup, no replacement for good service. 

[thought]

I'm surprised that all your riding didnt charge it back up.  If it happens again I'd check that alternator/wiring.

[goog]

I was surprised too.  I only had the problem when it sat overnight.  When I stopped for 30-45 minutes, it started right up.  The Batt reading was 12.2 - 11.9 but still started.  With the new battery I am seeing 12.4 - 12.6.  Anyhow, I have a new battery and it didn't cost me a dime.  They said that they checked the charging system, and it all checked out.  As soon as the motor was running I would see 13.9 - 14.2