yeah i went to install mine, and after opening up the headlight etc., and test fitting the bulb, i realize they didn't include the freaking wire to attach to the battery. awesome. so i called them up to ask if they could send me just that wire that was missing, and they said no, and that i had to order the freaking $35 bulb replacement kit, just so that i could get the wire, because of course they can't just sell me the damn wire separately. so, $45 in total with shipping... real stellar.
btw their policy requires that you notify them 48-72 hours from receiving your package of any defects or missing parts. it's also worth noting that they included no slip in the box for me to even check that everything was there.
you and me both. i called three times. u cant leave a voicemail cause their inbox is full and they never pick up. I filed a claim with my credit card, they never responded and the case is still open.
HOWEVER mckraut, i can help help you out. I have an old HID kit where the ballast burned out. The connections are all the same, minus the controller (not sure if u got the one with the relay). You can hack it up or buy another kit and risk not getting a wire again.
im laughing, but im really crying.
