I'm going to work for the local Ducati dealer

[loony888]

I think most of the issues have come from a small group of guys being overwhelmed by the massive level of work to be done when they took over the franchise from the previous piss poor dealer.

remember though, from now on you're going to have to have a filter installed between your brain and your mouth as you no longer represent just yourself but your employer here also. I hope you enjoy the change, and i'm sure all the local riders will benefit from you passing on the high level of service you expected from the dealership previously. A steep learning curve indeed, your retail background will help, so will an open mind.
good luck mate.
paul.

[CairnsDuc]

I know where your coming from with that one Loony888, I used to work for a Car Audio Dealer and I was also a Moderator on a Forum of there biggest brand (Still am actually, Rockford Fosgate.com)

I use to constantly stress that my thoughts were my own, and they did not represent the thoughts, views or position of the company I worked for, I ended up putting it in my Sig to ensure that people realized it was my thoughts and I was not speaking on behalf the Store I worked at or it's parent company.
I had to read what I typed, then reread it, and rethink it again from various angles to ensure that I was getting anyone in the poo.

It's such a legal minefield out there now 

[DosVerde]

Onya CD, good luck with the new career. As you said before, you have been on the other side as the customer so you're going in with a different attitude.

May I add my little bit advice - don't bomard management with too many new idea's or critcism's at once, people just don't respond well to that. I have seen a friend do a similiar thing, he had great idea's but tried to re-invent the world in one week. Didn't get too far.