Sorry Mel.
On a far less important note, my micro-manager (both in stature and lack of management style) has shown his worthlessness once again.
4 users in document services get locked out of an app, P3. The document services manager goes to one of the IT directors who then goes to our team manager.
Our team manager doesn't bother to ask if they had called the helpdesk (they hadn't...they thought it would be taken care of faster this way).
Our team manager calls 2 of our guys...a break/fix guy and a deployment guy, tells them to drop everything they are doing and rush over to the Document Services folks and get their issue resolved.
Time to resolution: 45+ minutes.
Had they called the helpdesk, including verifying identities, all 4 callers would have taken a combined less than 2 minutes to resolve the issue.
The break-fix guy pointed this out to the document services manager.
Who called our team manager and complained.
Our micro-manager then came down for an impromptu team meeting and told everyone that he did it this way to provide a better customer experience.
Of course, I have reached my full level of not giving a shit so I called him out on how 45 minutes of waiting was better than a 2 minute helpdesk call.
His response..."I don't have time to deal with this. Just do it the way I say." and then he storms out.
So me, never being one to leave well enough alone, sent out an email to him CCing the entire team asking that instead of providing the customer with the quickest and most efficient solution possible, we were now providing them with inefficiencies and more headaches in an effort to provide a "better customer experience"?
Shortly after that, he went off IM and hasn't been seen since.
Oh...I also BCCed his boss at our company and then followed it up with a direct email to his boss asking how he was providing a better customer experience by making them wait over 45 minutes for a resolution vs telling them to call the helpdesk and get a 2 minute resolution.
I also reminded him that I have been asking for a raise for over a month now...