myfirstduc
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« on: March 09, 2009, 04:07:40 PM » |
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So i just got home to see my new seat waiting for me on my front steps. I open it up to see how much my backside will thank me on those long rides and........there is a 1/2 inch tear on the rear edge  . Looks like it was that way from the factory. I looked at the box and it was not damaged. Anyone else have this happen? I have to contact the vendor tomorrow and see how long until they can get me another. Sorry for the crappy iPhone pic  |
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oh no...a drug dealer is here!
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stopintime
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« Reply #1 on: March 09, 2009, 04:32:28 PM » |
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Document everything, including pictures of the box and any undamaged bag. If your vendor is OK it will work out, hopefully  Annoying as hell when those things happen Good luck! |
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252,000 km/seventeen years - loving it
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needtorque
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« Reply #2 on: March 09, 2009, 05:05:40 PM » |
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Ouch, that sucks. Hope the seller is honorable.
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Who insures the FDIC?
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myfirstduc
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« Reply #3 on: March 09, 2009, 05:15:57 PM » |
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thanks for the words of advise and luck, stopintime and needtorque. I am waiting to see how the vendor handles the situation before i mention their name here.
I will update the post tomorrow with the outcome.
thanks again.
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oh no...a drug dealer is here!
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herm
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« Reply #4 on: March 09, 2009, 06:50:45 PM » |
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i would suggest killing this thread until you speak with the vendor.
nothing worse than bashing a vendor (whether you do it or someone else) before they have a chance to make it.
just my .02
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Never wrestle with pigs. You both get dirty, and the pigs like it...
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NAKID
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« Reply #5 on: March 10, 2009, 05:04:55 AM » |
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I don't think anyone will assume it's the vendor's fault when he mentions the undamaged box...
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2005 S2R800
2006 S2R1000
2015 Monster 821
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myfirstduc
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« Reply #6 on: March 10, 2009, 09:56:28 AM » |
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good news, ups just picked up the seat with the RMA attached. I sent the cell pics to the vendor and they said it will be returned under warranty and will order another one right away.
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oh no...a drug dealer is here!
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herm
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« Reply #7 on: March 10, 2009, 11:17:53 AM » |
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great news, and props to the vendor for standing behind the product!
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Never wrestle with pigs. You both get dirty, and the pigs like it...
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powrtrippin
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« Reply #8 on: March 11, 2009, 12:13:03 PM » |
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i would suggest killing this thread until you speak with the vendor.
nothing worse than bashing a vendor (whether you do it or someone else) before they have a chance to make it.
just my .02
Who bashed the vendor? |
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herm
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« Reply #9 on: March 11, 2009, 12:40:03 PM » |
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Who bashed the vendor?
no one......but it would have started sooner than later. it always does. luckily, the OP contacted them in a timely fashion, and they stood behind the product. |
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Never wrestle with pigs. You both get dirty, and the pigs like it...
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myfirstduc
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« Reply #10 on: March 12, 2009, 10:04:27 AM » |
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Thanks everyone, and i left the vindor's name out of the post just for the bashing reason. I just wanted feedback it this happened to anyone else.
So far the vendor has been very cooperative.
thanks for all your support.
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oh no...a drug dealer is here!
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JEFF_H
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« Reply #11 on: March 12, 2009, 11:20:48 AM » |
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These are packaged loose in the box coming from ducati, italy.
the seat bounces back and forth in the box and about 25% of them get a hole worn in the lower front corner.
the simple fix for this is to open the box and check the seat is ok, and then stuff a piece of bubblewrap at the front.
(dunno why ducati hasnt started doing this at the factory after how many seats they must have gotten returned!)
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myfirstduc
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« Reply #12 on: March 16, 2009, 02:11:47 PM » |
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Thanks again everyone. The replacement seat came today, in perfect shape and looks good.
Thanks to shopducati.com of Kissell Motorsports for standing by their product and correcting this problem with speed and great customer service.
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oh no...a drug dealer is here!
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needtorque
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« Reply #13 on: March 16, 2009, 04:04:12 PM » |
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Congrats. Hope you like the new cushion.
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Who insures the FDIC?
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