DUCATI FULL FACTORY SUPPORT PROGRAM - NOW INCLUDES BOTH A&B 7500 SERVICES

[Dave R]

03 June 2009
DUCATI FULL FACTORY SUPPORT

03 June 2009
Now including both A & B 7500 services!


Ducati just made your next motorcycle purchase decision easier by introducing "Full Factory Support," a zero cost maintenance program. This summer ride with Ducati Factory Support, including no maintenance costs and the industry's most comprehensive warrantyâ€"24 months/unlimited mileage.

Program Period:   June 4 - August 31, 2009
Eligible Motorcycles:   All new, previously unregistered 2008 and 2009 Ducati models
Where Available:   Participating authorized Ducati dealerships

FREQUENTLY ASKED QUESTIONS
What models are eligible for the program?
All new and previously unregistered 2008 and 2009 Ducati models purchased from June 4, 2009 to August 31, 2009 at participating dealerships.

How do I know I am signed up for the program?
Your dealer will have you sign an acknowledgment form and then register you online. An e-mail confirmation will be provided to you once the paperwork has been received by Ducati North America.

How do I know if my dealer is participating?
Participating dealers will be listed by 11:59pm PST on Wednesday, June 10. But why wait? Tell your dealer to sign up now!

What services are covered under the program?
The Full Factory Support maintenance program covers the first two services as outlined in your owners manual and include:

Service 1: to be performed within 6 months of delivery date or 600 miles, whichever comes first.

Service 2: to be performed within 12 months of delivery date or 7,500 miles*, whichever comes first. To be eligible for the program, Service 2 service must be completed no later than 30 days within one year of the delivery date of your motorcycle.

*If you reach 7,500 miles within the first year you are also eligible for Service A (valve inspection) to be done in conjunction with the 2nd Service. See your owners manual for complete details.

What items are included in the services?
Service 1 includes the following maintenance operations:

    * Change engine oil
    * Change engine oil filter
    * Check brake and clutch oil level
    * Check chain tension, alignment and lubrication
    * Check brake pads. Replace as needed
    * Road test motorcycle

Service 2 includes the following maintenance operations:

    * Change engine oil
    * Change engine oil filter
    * Check brake and clutch oil level
    * Brake and clutch controls check and adjustment
    * Check and lubricate starter/accelerator controls
    * Tire pressure and wear check
    * Check chain tension, alignment and lubrication
    * Check brake pads. Replace as needed
    * Check warning and instrument lighting
    * Check and tighten engine to frame mounting nuts
    * Check side stand
    * Check front wheel tightening nut
    * Check rear wheel tightening nut
    * Check external fuel line
    * Check front fork oil and rear shock absorber for leaks
    * Check front sprocket
    * Lubrication and greasing at all required points
    * Check battery and charging system
    * Road test motorcycle
    * General cleaning
    * Check coolant level (4 valve models only)
    * Check power fans and cooling circuit seals (4 valve models only)
    * Change fuel filter (S4RS and S4R models only)

Ducati service intervals and required operations are related to both time and mileage. Note that if you reach 7,500 miles within the first year you are also eligible for Service A (valve inspection) to be done in conjunction with the 2nd Service. See your owners manual for complete details.

Can I have my second service done before 12 months?
Yes. Under the this program you can complete the 2nd service within 30 days of the 1-year anniversary of delivery of your motorcycle.

Note: The second service should be performed no later than 12 months or 7,500 miles, whichever comes first. If you reach 7,500 miles within the first year you are also eligible for Service A (valve inspection) to be done in conjunction with the 2nd Service. See your owners manual for complete details.

Where do I bring my motorcycle for service?
You can bring your motorcycle to any authorized Ducati dealer participating in the program. The list of participating dealers will be posted on this page by 11:59pm PST on Wednesday, June 10.

How do I claim the cost of the services?
Simply schedule your services with your participating dealer and they will handle the details

[Statler]

so when does ducati seattle go nationwide with dealers on each coast?  dealers make or break the owning experience for this brand and I think this program will be no exception.

Thanks for passing on the info, Dave.

[Bladecutter]

Well that's f-ing pointless.
They are paying for an oil and oil filter change, plus checking all the things you as the owner should be checking before every ride, and forcing YOU the consumer to pay for the most important parts of the 7500 mile service:

Checking and adjusting the valve clearances.
Checking and replacing the air filter.
Checking the timing belt tension.
Checking the throttle body synchronization and idle speed.

Nearly Worthless.

BC.

[lwszabo]

Well that's f-ing pointless.
They are paying for an oil and oil filter change, plus checking all the things you as the owner should be checking before every ride, and forcing YOU the consumer to pay for the most important parts of the 7500 mile service:

Checking and adjusting the valve clearances.
Checking and replacing the air filter.
Checking the timing belt tension.
Checking the throttle body synchronization and idle speed.

Nearly Worthless.

BC.

Yea who would want anything for free? I want to pay for everything!

[DrDesmo]

Well that's f-ing pointless.
They are paying for an oil and oil filter change, plus checking all the things you as the owner should be checking before every ride, and forcing YOU the consumer to pay for the most important parts of the 7500 mile service:

Checking and adjusting the valve clearances.
Checking and replacing the air filter.
Checking the timing belt tension.
Checking the throttle body synchronization and idle speed.

Nearly Worthless.

BC.

+1

Adam

[DrDesmo]

Yea who would want anything for free? I want to pay for everything!

ha!  It's a bit misleading saying "$0 maintenance" when the *expensive* part of owning a Duc isn't even covered. (read: valves + belts)

Adam

[Porsche Monkey]

so when does ducati seattle go nationwide with dealers on each coast?  dealers make or break the owning experience for this brand and I think this program will be no exception.

Thanks for passing on the info, Dave.

Sure wish I had a "good" dealer nearby. Very good point Statler. Working as a tech in a high line car dealership, I completely agree.

[Pedro-bot]

ha!  It's a bit misleading saying "$0 maintenance" when the *expensive* part of owning a Duc isn't even covered. (read: valves + belts)

Adam

Werd.

[Ducatiloo]

I was all excited until I saw almost nothing was covered.

[DrDesmo]

I was all excited until I saw almost nothing was covered.

This is how you do a maintenance program on expensive, luxury branded vehicles: http://www.bmwusa.com/Standard/Content/Owner/BMWUltimateService/Default.aspx

Cheers,
Adam

[zedsaid]

yeah, interesting that the valves aren't included in the 2nd service, since it's the main reason for that service.  (the rest should be done more frequently by the rider, but so often isn't).

[Dave R]

Just spoke to the top brass at DNA, they are listening to you!  Now both the A & B services are included !!   You just have to go and ride your new Ducati and get those miles on in the first 12 months!

[Statler]

Someone on the West coast go buy that man a beer or three.

[gOoIe B]

    * General cleaning

HA!  maybe its just where I got serv'd, but my s2r was returned almost filthier than I'd ever seen it after getting it's 6k service.

Just spoke to the top brass at DNA, they are listening to you!  Now both the A & B services are included !!   You just have to go and ride your new Ducati and get those miles on in the first 12 months!

"You da man now, dog."  Shit that actually makes me want to seriously consider pickin' up a new bike

[ghostface]

Well that's f-ing pointless.
They are paying for an oil and oil filter change, plus checking all the things you as the owner should be checking before every ride, and forcing YOU the consumer to pay for the most important parts of the 7500 mile service:

Checking and adjusting the valve clearances.
Checking and replacing the air filter.
Checking the timing belt tension.
Checking the throttle body synchronization and idle speed.

Nearly Worthless.

BC.

Love the way you shoot straight.

And I agree...worthless marketing ploy.