Plastic Tank problems: Discussion thread, see info thread sticky for updates

[ducatiz]

The paperwork question was for tank replacement not ODI reports.

I am tracking the reports as they are posted and will print them out in a batch.

[csp808]

I just filed with NHTSA and subscribed to  http://groups.yahoo.com/group/ducatiplastictanks/join  Thanks for the links. Also, I took mine in to the dealer two weeks ago. He had a surprised look on his face but he got his digcam out right away and took pictures of the hinge slots and latch area. I called a week later and he said they were backordered. I called again today (two weeks later) - still backordered. And don't call him, he'll call me. Did anybody get any paperwork given to them when they made their complaint? I have no documentation whatsoever.

Vaclav you need to call DNA I was fed this line of b.s for 7 months till i called  DNA they got  on the dealers ass and called me back telling me there was no excuse for this and that i needed to go back to the dealer and this would be handled. That was 3 weeks ago, today the dealer called telling me my tank is in. If you let the dealer push you off you'll likely never see a tank

[DUCURTI]

Scroll back to the first few pages.  I've requested ppl send me pics but only a few have come in.

Here are a few pics of my tank...

Latch/Ignition


Left side rubber mount


Dimples


Ripple - hard to see but its there



Complaint logged...

Your Complaint Information is successfully submitted.
Your Confirmation number (ODI Number) is: 10336897

[adamld83]

Don't wait.  It is unrelated.  You just need your VIN and mpdel info and to describe the problem

http://www-odi.nhtsa.dot.gov/ivoq/

I posted some sample language but it is unnecessary.  Saying the gas tank expanded and how much is sufficient.  Mention how on a bike the gas tank IS BETWEEN YOUR LEGS and a split tank would be ahuge problem.  If your handles were/are hitting say so because that affects handling.

Thanks..will get on this and file asap. Talked to my dealer here in columbus,ohio and he said of 6 complaints filed, only one has been replaced. Said DNA is intentionally moving slow until a composite is found that doesnt result in reacting the fuel.......?? Either way, he sounded eager to take pics and file the claim although my damage is minimal right now.

[Bill in OKC]

DNA is intentionally moving slow until a composite is found that doesnt result in reacting the fuel.......??

I guess if they wait long enough - like maybe 5 years - it magically won't be DNA's problem anymore?  Or does a *known problem* get fixed even after the 5 year warranty has expired?

[Popeye the Sailor]

I've never seen a duc with more than a two year warranty.

[ducatiz]

5 year emissions eq warranty.

Covers your charcoal canister too

[ducatiz]

also the usa emissions warranty dies at about 18000 miles

[Popeye the Sailor]

also the usa emissions warranty dies at about 18000 miles

Ours got replaced at 22k.

[lethe]

I'm at just over 20k and thought mine was immune but just this weekend noticed my latch is further forward than it used to be. 

[scduc]

So does a newly "purchased" tank come with the warranty?

[BK_856er]

So does a newly "purchased" tank come with the warranty?

My dealer told me that the replacement tank is automatically covered for 1yr, independent of any mandatory "emissions" or discretionary "goodwill" coverage.  I got replacement tank #2 within the 1yr period -just barely.

BK

[ducatiz]

As of my last conversation with DNA, they are replacing tanks regardless of the age of the bike, and regardless of primary or secondary ownership.

I'd call that good will, across the board.

They might have some kind of insurance for the in-warranty bikes, I don't know how that works.  Nevertheless, for the time being, everyone is getting a tank, unless they are an asian guy whose bike smells like someone dumped garbage on it.   

[Blake]

So, what began six months ago is finally getting wrapped up tomorrow.  I'm scheduled to have my tank replaced tomorrow a.m.
I'm pretty stoked since the dealer emailed last week stating that the tank wouldn't arrive until early Aug.

Later

[scduc]

So considering that the possibility of having to get a 2nd, 3rd, 4th, tank, my guess is that we should at least try the coating that is recommended by other users on this board. My 2nd tank is getting close to a year old, and I believe that I will have the same issue in the not so distant future. Problem is, I laid the bike down and now I have some real small pits in the paint. My guess is that they will not want to warranty it. So if I have to buy a new tank, I want to make sure I do every thing possible to prevent this from happening again.