Colemans Ducati Tech

[karrotx]

My bike is there now after getting a motor swap from Ducpond. Immediately he heard the bike said it was running lean and did throttle body sync + adjusted CO and reset the TPS. He said the vertical cylinder was running at 90% and the horizontal was running at 75%. I'm highly dissapointed in Ducpond; I'll probably never use them again.

Who here has met this guy? He's actually from Italy and answers the phone with "Ducati NA...I meanaaaa Coleman"

I still have a problem that he's looking to. -1 For Ducpond, I repeat; highly dissapointed.

[dolci]

My bike is there now after getting a motor swap from Ducpond. Immediately he heard the bike said it was running lean and did throttle body sync + adjusted CO and reset the TPS. He said the vertical cylinder was running at 90% and the horizontal was running at 75%. I'm highly dissapointed in Ducpond; I'll probably never use them again.

Who here has met this guy? He's actually from Italy and answers the phone with "Ducati NA...I meanaaaa Coleman"

I still have a problem that he's looking to. -1 For Ducpond, I repeat; highly dissapointed.

due to the Ducpond's crew generally being on top of things I have to ask, did you give them the opportunity to know what was going on or to recheck it for the problem or go over it again??? I am betting dollars to donuts they would have been more than willing to make you whole or fix said problem if you given them the opportunity(I am assuming you haven't of course).

BTW, there is a thread pinned up for shop reviews and comments that this mighta been more appropriate to place this in, as an FYI.

(P.S.-this is Zooom posting under Dolci's acct. cause I just happen to be seated at her computer reading this)

[ducatiz]

name and which location?

i am glad to hear coleman has gotten a better ducati wrench.

[karrotx]

due to the Ducpond's crew generally being on top of things I have to ask, did you give them the opportunity to know what was going on or to recheck it for the problem or go over it again??? I am betting dollars to donuts they would have been more than willing to make you whole or fix said problem if you given them the opportunity(I am assuming you haven't of course).

BTW, there is a thread pinned up for shop reviews and comments that this mighta been more appropriate to place this in, as an FYI.

(P.S.-this is Zooom posting under Dolci's acct. cause I just happen to be seated at her computer reading this)

Yes, Ducpond were the first people to look at the bike. They were the ones to diagnose it with a bent output shaft. They were the people that installed the new motor after servicing it. When I went to test ride, before paying, I mentioned that the bike did not feel right (still) and that I'd like someone else from the shop to ride it again. The owner (Donnie) got very defensive, almost irate, and said "you gave us a motor and we installed it, that's it." He also specifically stated "that bike runs like every other s2r we have had come through the shop." Which was a complete lie.

I'm actually very upset because the simple adjustments that the Colemans (falls church) tech made were so minimal; ducpond should have done them before handing the bike over to me. If the Coleman's tech follows through I may never return to Ducpond.

[zooom]

well...from that POV of circumstance then, I'd have the bike made right with odometer statement to show that it isn't some way off thing as far as time/milage from 1 repair facility to the next and take that reciept and fax a copy of it to Donnie and call him and ask him to review and rethink his stance as far as his reaction to how your bike is/was running...although I question from a 3rd party critical POV for a moment...did you pay for just a motor swap as far as labor or did you pay for tuning and adjustment afterward?( it is not generally an automatic thing to assume that they will do this and a technicians time is a per hour labor rate when it comes to non-warranty jobs like this since it isn't a maintenance with a figured time of completeion for the operation)...with the quote you said Donnie said, it would sound to me sound like you paid for them to swap the motor and not much else...of course not having a statement of what DucPond did and charged you for kinda leaves me to purely speculate...just sayin is all...

anyways...I hope it is just as simple as you say it is to fix and not something completely different or unrelated to what you had done.

[twolanefun]

Something does not sound right. I stopped at DucPond on my way to Indy, is this the bike that was purchased off the internet and then discovered to have a bent output shaft? Also this would have a stock ECU and therefore has driven many a dealer crazy trying to get the thing running right, most of us have gone to the performnce ECU to solve the problem. Anyway, something does not sound right, DucPond is not perfect but I have found them to be ready to correct issues that they have caused. - Gene

[karrotx]

well...from that POV of circumstance then, I'd have the bike made right with odometer statement to show that it isn't some way off thing as far as time/milage from 1 repair facility to the next and take that reciept and fax a copy of it to Donnie and call him and ask him to review and rethink his stance as far as his reaction to how your bike is/was running...although I question from a 3rd party critical POV for a moment...did you pay for just a motor swap as far as labor or did you pay for tuning and adjustment afterward?( it is not generally an automatic thing to assume that they will do this and a technicians time is a per hour labor rate when it comes to non-warranty jobs like this since it isn't a maintenance with a figured time of completeion for the operation)...with the quote you said Donnie said, it would sound to me sound like you paid for them to swap the motor and not much else...of course not having a statement of what DucPond did and charged you for kinda leaves me to purely speculate...just sayin is all...

anyways...I hope it is just as simple as you say it is to fix and not something completely different or unrelated to what you had done.

I brought the bike to them saying it was surging. They told me it had a bent output shaft and that it would be $1826 in labor to replace (only) that - there could be more things wrong. I decided it would be a better idea to get a new engine, have it fully serviced, and then install. I requested Ducpond service the motor, swap the motors, and they can keep the old one. They did that, exactly.

The problem, THE BIKE IS STILL SURGING. They stated it runs "like every other s2r." The fact is they didn't ride the ****ing bike. If they did ride the bike they have no idea how an s2r should ride. It took 3 seconds for the Coleman tech to say, ok, "this is all wrong." If Ducpond needed more money they could have said "we need to tune your engine for XX hours." The idle screws were set 3 1/2 turns out, the Coleman's tech said they should be at 1/2 turns out. This is not a TUNE this is a correct factory spec setting for the bike. This small adjustment drastically changed how the bike responded under wider throttle. That is one of the "tune's" he made to factory settings.

I'm getting more and more angry as I think about it.

Something does not sound right. I stopped at DucPond on my way to Indy, is this the bike that was purchased off the internet and then discovered to have a bent output shaft? Also this would have a stock ECU and therefore has driven many a dealer crazy trying to get the thing running right, most of us have gone to the performnce ECU to solve the problem. Anyway, something does not sound right, DucPond is not perfect but I have found them to be ready to correct issues that they have caused. - Gene

That's the bike. Why would I need a new ECU to get the bike to ride like it came from the factory? Constant throttle - the bike surges (bounces back and forth). This isn't the 3500-4000 dead spot that you can stay away from. This problem happens past 4000rpm under constant throttle unless you're in 6th.

[zooom]

I brought the bike to them saying it was surging. They told me it had a bent output shaft and that it would be $1826 in labor to replace (only) that - there could be more things wrong. I decided it would be a better idea to get a new engine, have it fully serviced, and then install. I requested Ducpond service the motor, swap the motors, and they can keep the old one. They did that, exactly.

 

sorry to say this, but you got exactly what you paid for in that case, it sounds like. transferrance of all external components and whatnot was probably done with the 2 motors side by side, so why would they think they need or have to do any adjustments? They weren't being paid for it and well,and when it boils down in the end, the tech may or may not have suggested tuning time or noted a need for it and that may not have gotten conveyed from tech through the chain to you....but you did get exactly what you paid for...and maybe,just maybe, there are some details in regards to this whole transaction that are being left out...I can't say as I wasn't there...not that I am one to judge...it just seems out of charachter, hence why I comment and question...

okay, so you paid for them to do exactly this...you need for some adjustment/tuning time...I guess you gotta do what you gotta do and spend some more money, or not...or cut your losses and sell the bike and start again or not...from what it sounds like though, you started with a sour taste from the jump with the initial purchase of the bike and you are wreaping the rewards of the fruit that beared forth from the initial purchase...all in the name of trying to save a few bucks probably..not that I blame you...but this is a responsibility you accepted when you spent your money and took your chances...a risk anyone takes buying anything used....

sorry to be harsh...but I am just callin it like I see it and being 100% honest with my POV...

[karrotx]

sorry to say this, but you got exactly what you paid for in that case, it sounds like. transferrance of all external components and whatnot was probably done with the 2 motors side by side, so why would they think they need or have to do any adjustments? They weren't being paid for it and well,and when it boils down in the end, the tech may or may not have suggested tuning time or noted a need for it and that may not have gotten conveyed from tech through the chain to you....but you did get exactly what you paid for...and maybe,just maybe, there are some details in regards to this whole transaction that are being left out...I can't say as I wasn't there...not that I am one to judge...it just seems out of charachter, hence why I comment and question...

okay, so you paid for them to do exactly this...you need for some adjustment/tuning time...I guess you gotta do what you gotta do and spend some more money, or not...or cut your losses and sell the bike and start again or not...from what it sounds like though, you started with a sour taste from the jump with the initial purchase of the bike and you are wreaping the rewards of the fruit that beared forth from the initial purchase...all in the name of trying to save a few bucks probably..not that I blame you...but this is a responsibility you accepted when you spent your money and took your chances...a risk anyone takes buying anything used....

sorry to be harsh...but I am just callin it like I see it and being 100% honest with my POV...

This bike doesn't need "tuning." There is literally a failed component somewhere inside the bike. I'm upset because Ducpond is not close by, when I arrived they said it ran fine. That is not the case at all. I brought them a broken bike - I wanted it fixed 100%. IF they were a good shop and noticed there were more problems they should have TOLD ME. Instead Donnie insisted that the bike ran 100% and might need an exhaust and new ECU to clear up the 3500RPM dead spot. I could give 2 shits about that dead spot, anything above 4000-4500 on constant throttle makes the bike jump back and forth. It takes 3 seconds to hit 4500 and feel the jump - they just didn't do it.

I wish I could cut my loses at this point but I couldn't get half of the correct value of the bike.

You are right, I do feel burned. I'm not looking for the cheapest way to fix something, I want it done correctly. That's why I insisted on having the new motor fully serviced. The Colemans tech think's there is a problem with the throttle bodies, I'm hoping this is true.

I'm not sure what would be fishy to you; I've stated everything factual.

[twolanefun]

That's the bike. Why would I need a new ECU to get the bike to ride like it came from the factory? Constant throttle - the bike surges (bounces back and forth). This isn't the 3500-4000 dead spot that you can stay away from. This problem happens past 4000rpm under constant throttle unless you're in 6th.

Hell if I know, but the surging problem, not the one caused by the bent output shaft, is well documented amongst S2R1000 owners. I know nothing about the closed system they put on that bike, but was suspect of it as I have read of similar problems with other brands. My S2R, as compared to my other two Ducatis, ran like that from day one, then I started modifying it, bottom line is it did not get right until I put on the full system with the performance ECU and it still surges when cold, but hey it runs more than great once warmed up. BTW, DucPond has done all the work on my S2R and I'm a happy camper. Good luck with your troubles, I hope Coleman works out for you it hasn't for many years for others. - Gene

[Statler]

best of luck with the bike.  I hope you get everything sorted.

I was at Donnie's today (5 hour drive total for me) and he did some work on my RS while I had lunch across the street at the Jamaican place (yum yum).

It was once again a pleasure chatting with him and he will continue to get my service business for our bikes.   

[Slide Panda]

Hell if I know, but the surging problem, not the one caused by the bent output shaft, is well documented amongst S2R1000 owners.

if I remember correctly - the bike is question is an S2R 800 not a 1000.  If that's the case, talking about the chronic surging issues inherent to the 1000 does not apply.  I think there's some talking about apples vs oranges confusion here. 

For the record - what flavor of S2R is this?

[karrotx]

800 - it's an 05.

The Colemans tech is named Rafael(sp?). He's very slow but at least he's working; apparently he works for Ferrari two days a week.

[ducatiz]

i've never heard of a surging issue with the 800

that's an open loop system, it's pretty simplistic. 

probably a bad temp sensor, that's my 2 cents.

Ducpond has a great reputation, there has to have been a miscommuncation.  I am glad you are seeing good service from Coleman because they've never been strong on the Ducati bikes at all.  I rode in once and pulled up to the service door -- idling -- and turned it off.  Clutch was making normal CHANG-CHANG-CHANG.  Service guy was like "what the hell? did you throw a rod?"

yeah.  i was there to pick up some boots.  no work for me, thanks..

[twolanefun]

if I remember correctly - the bike is question is an S2R 800 not a 1000.  If that's the case, talking about the chronic surging issues inherent to the 1000 does not apply.  I think there's some talking about apples vs oranges confusion here. 

For the record - what flavor of S2R is this?

My bad, I'm totally confused now since I thought the bike I saw was a S2R1000 and the problem he described is what I had experienced until we completed the Mods - I will shut up now as I know nothing about the S2R800. - Gene