Thanks for the response Brad, believe it or not that was more or less the way I read it.
in particular i took offence to this:
"frankly i'm glad he's not bringing it to you for a claim, here's hoping the dealer he does take it to has a more customer oriented focus than you do."
Again I believe Loony's issue (and this is just the way that I read it) was that from an emotional customer's point of view he would be expecting a little more sympathy and support ... from the dealer. Regardless of the likely outcome diplomacy would be the key - I'd suggest if you had to deal with such a case you probably wouldn't say to your customer 'warranty claim, ha ... ya dreamin ... was that all, ok have a nice day'.
But factual internet posts can often come across as dismissive. Was it personal? Dunno, but the fact that you are not a (or the) dealer makes it a moot point.
that aside, paul's response to the comment that he seems to have taken most offence to, and one that betty has also commented on, i don't really understand:
"but remember it's not up to the dealer and realistically not up to nfi either."
Which I didn't see as an attack on you either. I'd reckon if that comment had come from Frasers in Sydney (which is extraordinarily likely) NOBODY would have an opinion other than Loony's.
I've just lifted Looneys suspension.
Oh no what have I done!
... the above statement is not intended to admit any involvement in the re-instatement of Loony's access ...Now, again, can someone fire up in the cyclcist thread again please.
