Gotham Cycles - Order but no response?

[Heath]

Has anyone else ever dealt with Gotham Cycles? I ordered a part from them on June 1st. I received my confirmation email right away. After 5 days of no shipping email I decided to contact them. Not through one email but three different addresses listed in different places. Two were no response and the other came back as undelivered Mailer-Daemon.  So today I pulled the phone number from Paypal and called early this morning. The number was correct but no one picked up so I left a detailed voice mail.  No call back today.  I am just curious if anyone else has had this problem.

[DarkMonster620]

order from them, got confirmation, got my tracking, got my merchandise . . .no issues, not first time

[Heath]

Thank you MonstaS2R! He PMed me another email address. The 4th email is the charm. Finally got a response only to hear the item is out of stock  and asked if I would like a refund or something else. 

-sigh- off to eBay I go.

[Slide Panda]

Bummer. But I've gotten a few bits from them in the past and it's been just fine.

[Rigez]

I've purchased more than a few items from GC. Most of the time quick to complete transaction. a couple of times slow because he was out of town.

This is a small company. I think its just one man operation so I wouldn't always expect stellar service. He is good at responding to emails in a timely matter. Overall he does come through and does work with you if there are issues with the parts you have received from him.

[Heath]

Yeah it looks like he was away for little while. I might give him a chance in the future. He did apologize and said they just couldn't find the part that was supposed to be in stock.