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Author Topic: DUCATI Triumph NYC won't do it...really?!  (Read 3866 times)
CookieMonster
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« on: September 17, 2015, 09:06:07 AM »
I must say that I am a bit disappointed and shocked. I just got off the phone with the so called best dealership & service in the northeast and they won't touch my bike.

I just recently purchased a DP Race ECU and in order for my bike to run properly I have to get my trim adjusted. I was thinking of doing it myself but the software I got is all in Italian and cannot understand some of the fields. So I called a few local places and they aren't equipped for Italian bikes. So I said "oh screw it...I'll just take the 1.5 hr ride into Manhattan and let them do it" but I called to price it out and they won't do it.

I guess I now need to master this software and do it myself.
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« Reply #1 on: September 17, 2015, 09:22:27 AM »
They are sort of a cut and dry shop. Everything is logged, and they dont deal with things outside of whats text book.

Where do you live? There are many shops around that will work on ducatis that are far far better than Ducati NY.
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CookieMonster
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« Reply #2 on: September 17, 2015, 10:27:28 AM »
Quote from: He Man on September 17, 2015, 09:22:27 AM
They are sort of a cut and dry shop. Everything is logged, and they dont deal with things outside of whats text book.

Where do you live? There are many shops around that will work on ducatis that are far far better than Ducati NY.

I'm in Morris County NJ, you'd figure that that type of service would be part of their bread and butter.
« Last Edit: September 17, 2015, 10:32:54 AM by CookieMonster » Logged
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« Reply #3 on: September 17, 2015, 10:47:04 AM »
Quote from: CookieMonster on September 17, 2015, 09:06:07 AM
I must say that I am a bit disappointed and shocked. I just got off the phone with the so called best dealership & service in the northeast and they won't touch my bike.

I just recently purchased a DP Race ECU and in order for my bike to run properly I have to get my trim adjusted. I was thinking of doing it myself but the software I got is all in Italian and cannot understand some of the fields. So I called a few local places and they aren't equipped for Italian bikes. So I said "oh screw it...I'll just take the 1.5 hr ride into Manhattan and let them do it" but I called to price it out and they won't do it.

I guess I now need to master this software and do it myself.

Did they say why? Just because you didn't buy it from them or what?
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« Reply #4 on: September 17, 2015, 12:19:08 PM »
See my PM.
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ducriderinct
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« Reply #5 on: September 17, 2015, 10:29:05 PM »
Try European cycle services in Middletown ny
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« Reply #6 on: September 18, 2015, 07:19:43 AM »
Jack Trebour?
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« Reply #7 on: September 18, 2015, 01:25:00 PM »
History.
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« Reply #8 on: September 18, 2015, 06:21:47 PM »
howie may know better places, but ECS in middle town is a bit further than DNY is and no tolls (thats like $20 bucks right there).

but ECS is a PRO shop. Only one i will use.
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« Reply #9 on: September 18, 2015, 09:22:10 PM »
Yep, Howie knows.  ECS waytogo
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CookieMonster
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« Reply #10 on: September 20, 2015, 01:01:55 PM »
Well I'm happy to say that I finally got the software to work in English! I also purchased the two cables needed so I'll be adjusting my own trim, TPS and everything else the program can do for just under $15.
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« Reply #11 on: September 20, 2015, 01:48:47 PM »
Quote from: CookieMonster on September 20, 2015, 01:01:55 PM
Well I'm happy to say that I finally got the software to work in English! I also purchased the two cables needed so I'll be adjusting my own trim, TPS and everything else the program can do for just under $15.
just be carefull when using the software+hardware . . .
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Quote from: ducatiz on March 27, 2014, 07:34:34 AM
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« Reply #12 on: September 20, 2015, 03:24:07 PM »
Quote from: CookieMonster on September 17, 2015, 09:06:07 AM
I must say that I am a bit disappointed and shocked. I just got off the phone with the so called best dealership & service in the northeast and they won't touch my bike.

I just recently purchased a DP Race ECU and in order for my bike to run properly I have to get my trim adjusted. I was thinking of doing it myself but the software I got is all in Italian and cannot understand some of the fields. So I called a few local places and they aren't equipped for Italian bikes. So I said "oh screw it...I'll just take the 1.5 hr ride into Manhattan and let them do it" but I called to price it out and they won't do it.

I guess I now need to master this software and do it myself.
If it were me...

I'd call DNA and tell them that one of their franchised dealers wouldn't make adjustments to a bike necessary due to a factory accessory.
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« Reply #13 on: September 20, 2015, 04:13:26 PM »
Quote from: ducpainter on September 20, 2015, 03:24:07 PM
If it were me...

I'd call DNA and tell them that one of their franchised dealers wouldn't make adjustments to a bike necessary due to a factory accessory.
THIS,  . . . DO THIS
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Carlos
I said I was smart, never that I had my shit together
Quote from: ducatiz on March 27, 2014, 07:34:34 AM
Ducati is the pretty girl that can't walk in heels without stumbling. I still love her.
"When you have eliminated all which is impossible, then whatever remains, however improbable, must be the truth."
CookieMonster
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« Reply #14 on: September 21, 2015, 12:59:33 AM »
LOL I mean really...isn't that what they're supposed to do???  I just may consider making that call.
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