Bought my first Monster there too. What problem did you have with the extended warranty BP? (Or should I just shaddap and move along?)
I found them to be very accommodating from a guy riding in from SLO. They'd just wait for my bike to cool off and then tear into it. A couple hours later I was on the road back home.
Value and great customer service are totally perspective based things. From my perspective, selling something that is of little or no value to a person at an inflated price ( a price quoted by 4 different people at four different amounts) is highly suspect and kinda shady.