Man what a bunch of boneheads! I thought HD dealers were obnoxious but Duc of SOHO takes the cake. I need a shop that's close to Brooklyn. I don't have a trailer and live in a building so I don't have a place to work on my bike.
Does anyone know an alternative that is withing a few miles?
Thanks for letting me vent
You might want to ask over at NYMMC (http://ducatimonsterforum.org/index.php?board=28.0)
Thank you!!!!
Funny you say that, i visited the store as a tourist earlier in the year and found the same thing.
There was one salesman who had a nice chat with me but the rest of the people on the floor were
more interested in the what's what with their mates.
I had an arm full of gear to buy and had zero "can I help you" from anyone there.
Hey sorry to hear, I have a philosophy about wannabe New Yorker's. See those of us born and raised in this city happen to be nice and down to earth. Venture into Brooklyn, Bronx, SI and Queens and you'll meet a bunch of nice people.
You see my friend some of those obnoxious A-holes calling themselves New Yorker's are transplants that feel the need to fit in and put an fake facade in order to keep up with the other A-holes. I've seen them come and go and are the typical group of 4 or 6 roommates living in a one bedroom apartment just to say they live in NYC.
Next time you're in town head over to Brooklyn or any other borough for some good food and nice folks.
+1 to that bro!
They're the ones that give us NY'ers a bad rep.
KAR, post up on the NYMMC.
Check out gold coast motorsports in new hyde park, they have been nothing but awesome for me.
Listen to GL. If your looking for service Gold Coast in New Hyde park isn't to far a ride. I use Dave at Chronic Motorsports in Deer Park. They know there shit and have a lot of ex-Ducati Mechanics working there. They also give me ride home because they live in the same town as me, so that says there nice people.
Real NYers I've found are pretty cool. I think the douchebags are from Bergen County [cheeky]
Growing up in NYC creates a special kind of person because it isn't exactly the easiest place to come up in. To live in this town you must be tufftufftufftufftufftufftuff we got rats on the west side bedbugs uptown what a mess this town's in tatters I been shattered my brains been battered splattered all over Manhattan
Shadoobie
Quote from: ArcDeDucati on May 14, 2009, 11:04:32 AM
Listen to GL. If your looking for service Gold Coast in New Hyde park isn't to far a ride. I use Dave at Chronic Motorsports in Deer Park. They know there shit and have a lot of ex-Ducati Mechanics working there. They also give me ride home because they live in the same town as me, so that says there nice people.
Chronic is a good crew as well you can not lose with either shop.
Gold coast would be it for a local authorized dealer.
I bought 2 bikes from there brand new, that one girl is helpful the blonde
Opinions of various shops always tends to fluctuate. I'm pretty good friends with most of the guys in at Duc NY and while they're not perfect & do need to change a couple of things, that doesn't mean they're bad people. They've just got a new GM in the store, the market is crappy & like any other small business they're under pressure with the economy the way it is. That doesn't mean that customer service should go out the window of course. I've seen several complaints about Duc NY that were actually just a one sided story from someone with totally unrealistic expectations. Not all or even the majority of complaints fall into this category but some (and usually the loudest complaints) do.
If you don't want to go to Duc NY, I'd personally be taking my bike to ECS (and do because it's way closer to where I keep my bike, like 50 miles rather than 100). They're not a certified Duc shop but they're excellent & very good people. They're having an open house this Sunday, check it out.
+1 to Evilsteve, I also live in brookyn and unless your on the edge of the city limits in queens, ECS is only a bit further away and they are MUCH better than Gold Coast, mainly because they are a privately own tech shop and do not sell motorcycles. Its a garage and if youre bike needs small work you can call it in, schedule a time to bring it in nice and early and be out by the end of the day. I went in for a valve adjustment and instead came out with a resprung and revalved forks.
GREAT GUYS! plus Rt 17 is a better ride that cross island/belt or watever way you are taking.
Theres also one particular guy at duc soho i really hate.... he talks his bike up (M1100) so much its not even funny, claiming its an agressive sport bike and theres no such thing as nut crushing because if you have that issue, youre to girly to ride the bike cause your theighs arent strong enough to grab the gas tank.....
Quote from: bergdoerfer on May 14, 2009, 11:25:37 AM
To live in this town you must be tufftufftufftufftufftufftuff we got rats on the west side bedbugs uptown what a mess this town's in tatters I been shattered my brains been battered splattered all over Manhattan
[thumbsup]
Quote from: KARNYC on May 14, 2009, 04:56:21 AM
Man what a bunch of boneheads! I thought HD dealers were obnoxious but Duc of SOHO takes the cake. I need a shop that's close to Brooklyn. I don't have a trailer and live in a building so I don't have a place to work on my bike.
Does anyone know an alternative that is withing a few miles?
Thanks for letting me vent
I came across this message today and immediately sent it over to Steve, the GM at Manhattan Ducati, because I was concerned. Having just picked up my 2009 M1100 approximately 2 weeks ago from Etienne and Steve there, I was really disheartened to see others leaving the store with this perception of them. While it is true, I did have to wait to speak with someone on my first trip, I have to say, all in all, my experience was one of the best I have had when purchasing a motorcycle (this is my 3rd new bike and 4th total since 2001).
In fact, Steve took the time to introduce me to everyone in the shop including the techs who work on the bikes and the service manager which was important to me. I like to be a regular customer and since I bought a Term full system and sport seat as well as having them do the tail chop it was awesome to meet the guys who were responsible for doing that work. I have always worked on my own bikes and taken a lot of care with them, after talking with them I feel they are going to take just as good care of my bike as I would when working on it.
I really hope that anyone who had a poor experience at Manhattan Ducati gives them a second chance. I'd even suggest letting Steve know about your experiences so that he can use it to make things even better.
I won't even get into my experience with Fabian over at bmw/duc in Metuchen.....it makes me ill.
ride safe
Josh
Quote from: EvilSteve on May 15, 2009, 08:02:12 AM
Opinions of various shops always tends to fluctuate. I'm pretty good friends with most of the guys in at Duc NY and while they're not perfect & do need to change a couple of things, that doesn't mean they're bad people. They've just got a new GM in the store, the market is crappy & like any other small business they're under pressure with the economy the way it is. That doesn't mean that customer service should go out the window of course. I've seen several complaints about Duc NY that were actually just a one sided story from someone with totally unrealistic expectations. Not all or even the majority of complaints fall into this category but some (and usually the loudest complaints) do.
If you don't want to go to Duc NY, I'd personally be taking my bike to ECS (and do because it's way closer to where I keep my bike, like 50 miles rather than 100). They're not a certified Duc shop but they're excellent & very good people. They're having an open house this Sunday, check it out.
Never really said they were bad people! Just boneheads :-) I also think since the economy is crappy shops would be more than willing to accommodate not ignore and give attitude. I'm willing to spend good money, wait my turn (so work gets done correctly) and get the bike. I never ask for discounts all I care is that the work is done right "my butt" is on that bike so is quite important that I feel comfortable with whoever is doing work on my bike. I'm sure there is a bunch of people that are happy with their service. So far I'm not impressed.
Quote from: sp00f on May 15, 2009, 02:33:46 PM
I came across this message today and immediately sent it over to Steve, the GM at Manhattan Ducati, because I was concerned. Having just picked up my 2009 M1100 approximately 2 weeks ago from Etienne and Steve there, I was really disheartened to see others leaving the store with this perception of them. While it is true, I did have to wait to speak with someone on my first trip, I have to say, all in all, my experience was one of the best I have had when purchasing a motorcycle (this is my 3rd new bike and 4th total since 2001).
In fact, Steve took the time to introduce me to everyone in the shop including the techs who work on the bikes and the service manager which was important to me. I like to be a regular customer and since I bought a Term full system and sport seat as well as having them do the tail chop it was awesome to meet the guys who were responsible for doing that work. I have always worked on my own bikes and taken a lot of care with them, after talking with them I feel they are going to take just as good care of my bike as I would when working on it.
I really hope that anyone who had a poor experience at Manhattan Ducati gives them a second chance. I'd even suggest letting Steve know about your experiences so that he can use it to make things even better.
I won't even get into my experience with Fabian over at bmw/duc in Metuchen.....it makes me ill.
ride safe
Josh
Josh,
I'm glad you had a good experience. perhaps the new GM will make things better.
Like EvilSteve said
ECS [thumbsup]
Quote from: EvilSteve on May 15, 2009, 08:02:12 AM
Opinions of various shops always tends to fluctuate. I'm pretty good friends with most of the guys in at Duc NY and while they're not perfect & do need to change a couple of things, that doesn't mean they're bad people. They've just got a new GM in the store, the market is crappy & like any other small business they're under pressure with the economy the way it is. That doesn't mean that customer service should go out the window of course. I've seen several complaints about Duc NY that were actually just a one sided story from someone with totally unrealistic expectations. Not all or even the majority of complaints fall into this category but some (and usually the loudest complaints) do.
If you don't want to go to Duc NY, I'd personally be taking my bike to ECS (and do because it's way closer to where I keep my bike, like 50 miles rather than 100). They're not a certified Duc shop but they're excellent & very good people. They're having an open house this Sunday, check it out.
The shop is not certified, but both Steve and Jay are factory trained, not sure about Sean's training, but he is also excellent.
Quote from: howie on May 15, 2009, 07:30:26 PMThe shop is not certified, but both Steve and Jay are factory trained, not sure about Sean's training, but he is also excellent.
Yep, I'm friends with all of these guys too so I'm not exactly un-biased but I really do think they do an excellent job. ;D
@ KARNYC: some people have totally unrealistic expectations about what service is, some customers suffer because of these other people who occupy phones etc. I'm not saying they're perfect but, if you have had issues with them I'd suggest you contact Steve & see what he's willing to do to assist. The mark of a good store isn't when everything's perfect, it's how they deal with problems. If you don't give them the chance, you'll never find out how good they are (I've certainly found this out but as I said I know them and call most of them friends so I don't expect you to take my word for it).
Quote from: EvilSteve on May 15, 2009, 09:22:29 PM
Yep, I'm friends with all of these guys too so I'm not exactly un-biased but I really do think they do an excellent job. ;D
<snip>
You admit that you're friends with those guys? :o :o :o :o
;D
Proudly. Well, except Steve, I'm kind of embarrassed about that... :-[
;)