The Official My Bike is in the shop more then on the road thread story exchange

Started by howiroll, September 23, 2010, 09:48:40 AM

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Kurt V

Well 6 weeks now and I am still waiting on a gas tank for my 2009 696 Monster. None of my emails have gotten anything done. Area rep just says tank is made in Serbia and Ducati's hands are tied. Bullschitt. Ducati, you can kiss my azz. When I finally do get a tank I am selling the bike and I will never buy another new Ducati. They will never get another penny directly from me.

howiroll

You can always go the lemon law route, if you break 30 days in most states you are good to go.  It takes a couple months to happen.  Have you tried DNA customer service , CustomerService@ducati.com ?  I have had the same frustration with finding parts.  Tends to be Ducati's most troubling area of business and the hardest part of ownership.  Have you tried getting your dealer to post a vehicle off the road or urgent request, forgot the name?  Sometimes they will grab one from the factory floor.  Otherwise I would set a time line a and plan with your dealer and Ducati and get a lawyer to start the process by sending a letter to this fact.  It is usually the first step anyways to start the lemon law process.  Just not sure about the laws for the state you are in.  Hang in there and push on Ducati and they will do the correct thing.
2010 M1100 ABS with the sport100 tank kit or black on black. Ducati - Termignoni carbon fiber exhaust, ECU, High Efficiency air filter, bitubo steering stabilizer, Oberon levers, AEM quick exchange rear, and tons of other tweaks. 

Chicks dig me because I rarely wear underwear and when I do, it’s usually something unusual!

howiroll

God this company is frustrating.  The new bike is sitting at the dealership but Ducati has gone dead on me for a week and a half.  Can't get anything out of them.  The total time without a bike is now at somewhere around 3 months out of 5 months of ownership.  Frustrating  [bang] and about had it again, they are just that slow moving when this should be a priority.
2010 M1100 ABS with the sport100 tank kit or black on black. Ducati - Termignoni carbon fiber exhaust, ECU, High Efficiency air filter, bitubo steering stabilizer, Oberon levers, AEM quick exchange rear, and tons of other tweaks. 

Chicks dig me because I rarely wear underwear and when I do, it’s usually something unusual!

ab

That sucks "howiroll".  Hope u get the bike asap.  Did u end up getting black one?
620M 2004 Dark i.e.; ~ 57K miles (all me);  Looking to swap out engine now.
Triumph Speed Triple 2006 (now ~ 44K miles bought @ 4K miles on 04/2010)
Honda Grom 2015 ~ 3500miles so far.  Love this lil bike

Kurt V

My tank finally came in 8 weeks after the bike went in the shop. I am going to pick it up today. Whoo hoo, thanks for nothing Ducati. If I ever buy another Duc it will be used as I am never going to directly spend another penny with that worthless organization.