The Official My Bike is in the shop more then on the road thread story exchange

[Kurt V]

Well 6 weeks now and I am still waiting on a gas tank for my 2009 696 Monster. None of my emails have gotten anything done. Area rep just says tank is made in Serbia and Ducati's hands are tied. Bullschitt. Ducati, you can kiss my azz. When I finally do get a tank I am selling the bike and I will never buy another new Ducati. They will never get another penny directly from me.

[howiroll]

You can always go the lemon law route, if you break 30 days in most states you are good to go.  It takes a couple months to happen.  Have you tried DNA customer service , CustomerService@ducati.com ?  I have had the same frustration with finding parts.  Tends to be Ducati's most troubling area of business and the hardest part of ownership.  Have you tried getting your dealer to post a vehicle off the road or urgent request, forgot the name?  Sometimes they will grab one from the factory floor.  Otherwise I would set a time line a and plan with your dealer and Ducati and get a lawyer to start the process by sending a letter to this fact.  It is usually the first step anyways to start the lemon law process.  Just not sure about the laws for the state you are in.  Hang in there and push on Ducati and they will do the correct thing.

[howiroll]

God this company is frustrating.  The new bike is sitting at the dealership but Ducati has gone dead on me for a week and a half.  Can't get anything out of them.  The total time without a bike is now at somewhere around 3 months out of 5 months of ownership.  Frustrating  and about had it again, they are just that slow moving when this should be a priority.

[ab]

That sucks "howiroll".  Hope u get the bike asap.  Did u end up getting black one?

[Kurt V]

My tank finally came in 8 weeks after the bike went in the shop. I am going to pick it up today. Whoo hoo, thanks for nothing Ducati. If I ever buy another Duc it will be used as I am never going to directly spend another penny with that worthless organization.