Turnaround time on warranty work?

[ducpainter]

I had my bike worked on at Gold Coast, good guys, if you can stop by, they are really nice to talk to. They were recommended by Steve and Jay at ECS, and those guys are top notch. not sure if they opened up a shop that accepts warranty work yet though.

Eitherway, if the parts are in then you should be fine. As long as they dont outsource the work to Fast by Ferrachi....

Steve and Jay at ECS are not a dealer.

Only dealers can do warranty work.

Steve and Jay are both great guys, excellent techs, and good friends.

[GLantern]

I had my bike worked on at Gold Coast, good guys, if you can stop by, they are really nice to talk to. They were recommended by Steve and Jay at ECS, and those guys are top notch. not sure if they opened up a shop that accepts warranty work yet though.

Eitherway, if the parts are in then you should be fine. As long as they dont outsource the work to Fast by Ferrachi....

I do intend on stopping in to meet the people working on it when i get the chance.  And my part should be here in 2-3days, DNA confirmed it shipped this morning

[monsterron]

No offense but is ducati outsourcing more of their parts.
There seems to be alot more early failures on the new
models. I guess that is how they are staying a float.
They said they were cutting costs. I seen the new streetfighter
at the Int.Cycle show. It looks good but man you look close
and there is alot of cheap plastic and nothing lines up right!

[Desmostro]

I've read a lot of this on the www.ducatispot.com/ ; 1098 / 848  forum. I'm astounded at the lengthy turn around times.

My 848 has been in the shop 3 times for warranty work. Radiator and regulator issues where both fixed at 2 different dealers in less than a day. 
Tank leak took a few days because they had to get permission from DNA to give me a tank off a new bike. DNA came through 
I hear of bikes in shops for months with these same KNOWN sbk issues...
wow. That's f'ing sucky.

Not normal from my experience in California (where there are a lot of Ducati.)

Side note on new bike issues: I'm in Industrial Design and manufacturing. Everything new has manufacturing issues whether its cell phones or Super Bikes. It's just the reality of taking something to market and the price you pay for having the latest thing. (& why there's a warranty) 
I got this 848 knowing this, AND counting on quick turn around from my dealers.

That said, premium brands do well when this stuff is forecasted and solved so customers have good experiences. That's why we're willing to pay more. No one wants to see cheaper parts thrown in to save a few bucks. That's just not the brand I bought into.

I liken to APPLE computer. They got cheap once and they almost went out of business. Everyone else does that WAY better. Then they got innovative and now they rule the market as the premium tech brand. ie iMac, iPod, iPhone, iTunes... They do not compromise on manufacturing quality and innovation. They stay ahead. People are willing to pay for it.

If I wanted cheap and practical I'd buy a Honda. They do that WAY better.
So far I love this 848 and hope/pray Ducati stays Ducati.

[He Man]

Steve and Jay at ECS are not a dealer.
Only dealers can do warranty work.

not sure if they opened up a shop that accepts warranty work yet though.

When they were working on my forks Steve said he wanted to get a larger shop a little closer to the city and become a dealer.

[ducpainter]

When they were working on my forks Steve said he wanted to get a larger shop a little closer to the city and become a dealer.

They would be an awesome dealer.

Not sure if Jay wants to give up his winter gig though.