Dealer selection: Plano, Austin, San Antonio, or Albuquerque?

[Carstarphen]

There is no Ducati dealer in my home, Lubbock, TX.  (I bought my S4Rs from a young man from Houston who won it on a television game show called "The Price is Right.")  I need a dealer to do my requisite servicing by appointment and to install a full Termignoni system, preferably for reasonable charges and fees.

Plano, Austin, San Antonio, and Albuquerque all have Ducati dealerships. These locations are all about five to six hours from my home. I have a Baxley and can trailer my bike to any of these dealerships in relative comfort, drop off the bike, and then entertain myself while the work is being done.

For this to work I will need a reliable service department that keeps appointments and performs as promised or represented.

From a few scanty and perhaps outdated Internet posts, it appears that PJ's in Albuquerque is a good dealership with a reasonable and reliable service department.  I would probably prefer going to San Antonio since I have family there, but I read bad reports about KC International's service and especially their reliability. The Plano dealership, based on my efforts to communicate, seems to be indifferent and treated me and my inquiry as a nuisance. Maybe I was talking with the wrong person at the wrong time. I know nothing about the Austin dealer.

About all I can rely upon are anecdotal observations, or word of mouth, based on the personal experiences of other riders on this forum.  If you have any recent experience or knowledge of any of these dealerships, please share.

[Raux]

Let me do some checking at KCs on the state of the current mechanics and get back to you.

[JTMOTO]

Also Euroshop in Waco.  I bought and seviced my 749 from them.  Mark is awesome to deal with.

[metallimonster]

Is the bike a Tricolor?  I think I saw this episode.   

[Raux]

http://ducatimonsterforum.org/index.php?topic=12341.0

[Carstarphen]

Also Euroshop in Waco.  I bought and seviced my 749 from them.  Mark is awesome to deal with.

I did not know about this dealership. I went to law school in Waco and would not mind a visit back there. Thanks for the info.

[Carstarphen]

Is the bike a Tricolor?  I think I saw this episode.   

Metallimonster,

Yes, it is. The winner was a UT student doing an internship in CA who went to the studio at the invitation of some friends who lived in southern CA.  The winner is not a rider and the bike had zero miles when I picked it up. They had not even started it to see what it sounded like.

As a matter of fact, Raux loacted the thread in this forum about that UT student and copied it in his post above.

[metallimonster]

Looks like you had a good find.  Congrats.  I could tell that the dude didn't ride because he had no idea what he was looking at when they showed it.  I'm not a big fan or tricolors but it looked good on tv with the girls all around it. 

[swampduc]

Congrats on the bike.
I took my M696 to Austin Ducati for its initial service. They were very accomodating in terms of fitting me into the schedule, and did the work quickly while I waited (about an hour or two). Best of all, it's in Austin! (though they're no longer at the downtown location, but are now out north along I-35)
The only problem I had is that my check engine light started coming on intermittently immediately after service, and they were unable to find a problem. The light stopped coming on a couple of wks later, and I don't think mine's the only 696 that has had this happen, so it probably had nothing to do with the dealer.

[Raux]

Looks like you had a good find.  Congrats.  I could tell that the dude didn't ride because he had no idea what he was looking at when they showed it.  I'm not a big fan or tricolors but it looked good on tv with the girls all around it. 

anything can look good with girls around it.

[metallimonster]

anything can look good with girls around it.

sorry but a mess of dudes going at it hard would never look good no many how many girls were around.

[Raux]

sorry but a mess of dudes going at it hard would never look good no many how many girls were around.

  uh dude, that's a visual you came up with not me

[Porsche Monkey]

Let me do some checking at KCs on the state of the current mechanics and get back to you.

Theres a guy named Steve doing the wrenching.  Don't think there is anyone else. 

[Raux]

Theres a guy named Steve doing the wrenching.  Don't think there is anyone else. 

thanks. i haven't heard back from Kemal yet.

[johndoe]

Carstarphen, PM sent.