Yep, and he said they have made mistakes, I'm happy to let bygones be bygones, with my customer service knowledge and the level of service I would expect from a Ducati dealer, I'm hoping I can bring in new thoughts and Ideas. I'm not being presumptious and saying I'm better or smarter, but I think it helps that someone looking from the outside (as a customer) can see issues that someone from the inside can't see.
I think most of the issues have come from a small group of guys being overwhelmed by the massive level of work to be done when they took over the franchise from the previous piss poor dealer.
They are still sorting out warranty issues and drama's from the previous dealer, and they have had the franchise for nearly 2 years!
And the amount of people out there waiting for another dealer to come in and take it over, because an awful lot Ducati lovers have come out of the woodwork since these guys took over. (I'm one of them!)
Plus selling Seadoo Jetski's and all the assorted service work. I think they sometimes just get so busy the odd mistake or slip up will slip through, it happens.
But talking to the guys, they love the work, there happy doing it, There's not many people who can go to work and say they care deeply about the products they sell or work on, but when I talk to these guys, they appear very happy about the products and they seem to love the place. (They must be, the amount of hours they do is crazy!) It's a rare thing to go past and not see the doors open and people working away inside)
Let's be honest, how many poeple can say they go to work and play with nice shiny new toys everyday
