what voids warranty?

nikkimonster · June 28, 2009, 06:50:57 PM

i heard that installing after-market exhaust by yourself voids warranty. you're supposed to let the dealer install it. does it also apply to after-market clutch plate, removing emission canister? what else voids the factory warranty?

He Man · June 28, 2009, 06:54:34 PM

the only thing that voids your warranty is crashing. everyting is is full of crock shit. its US law that they must prove the item was improperly installed.

JBubble · June 28, 2009, 06:56:41 PM

Quote from: He Man on June 28, 2009, 06:54:34 PM
the only thing that voids your warranty is crashing. everyting is is full of crock shit. its US law that they must prove the item was improperly installed.

I believe this is correct. The dealer/DNA has to prove that what you did to the bike caused whatever issue you're trying to have warrantied. Its not an automatic warranty voider.

mstevens · June 28, 2009, 07:16:56 PM

That's going to be mighty useful poll data once you get enough responses!

What they said - it's just as with cars in that merely doing something to the vehicle does not automatically void the warranty. That includes adding aftermarket parts. Those parts won't be covered, but that shouldn't mean an unrelated problem won't be covered.

However, there are times that having a dealer install an accessory will get that accessory added to the original warranty. This can be a good thing in some cases. For exhaust, that would only be an issue if it were a Ducati exhaust. Besides, how often have you ever made a warranty claim on a motorcycle exhaust?

If you're outside the US, I have no idea what the rules are.

Statler · June 28, 2009, 07:34:05 PM

just remember, everyone, being right and getting what you want/deserve are different things. Winning after a year of arguing the dealer must prove something can sometimes be a hollow victory. It's a cost/benefit analysis you make depending on your dealer.

Slide Panda · June 29, 2009, 03:18:36 AM

Fancy realistic lawyer blah blah talk

The US law referred to before is the Magnuson-Moss Warranty Act
http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act

mstevens · June 29, 2009, 08:22:49 AM

Quote from: Statler on June 28, 2009, 07:34:05 PMbeing right and getting what you want/deserve are different things.

Amen to that.

There's also the karma/reasonableness argument. If I put on aftermaket slip-ons and have a warranty issue with my clutch lever, I really expect my clutch lever issue to be addressed and would push the issue if needed. If, OTOH, I ran into a problem with my aftermarket high-mounts causing heat damage to my seat I would certainly expect the dealer to have a problem deciding that's a warranty issue.

Loyalizer · June 29, 2009, 11:17:52 PM

I heard/was told that Tail Chop qualifies because you are hacking the actual frame. I'm just sayin' I was told... $:-\$

Langanobob · June 30, 2009, 05:27:37 AM

Quote from: Loyalizer on June 29, 2009, 11:17:52 PM
I heard/was told that Tail Chop qualifies because you are hacking the actual frame. I'm just sayin' I was told... $:-\$

What mstevens said. If your frame cracks in the area of the tail chop, then yes, Ducati has some grounds for saying you voided the warranty. But if you have a clutch or engine problem the tail chop has absolutely nothing to do with that and so the warranty is still valid. In a perfect world.

mitt · June 30, 2009, 07:39:05 AM

open belt covers have voided belt breakage problems...

pcIII's have come into play when ECU's have crapped out...

can't think of any other actual examples I have read about.

mitt

ducaticop · July 02, 2009, 11:52:07 PM

I think it all depends on the dealer. Its very rare for a ducati rep to actually respond to investigate a warranty claim. When I bought my new bike the owner handed me the key and the charcoal canister. He told me, "yeah you dont need this" haha!

Ranger06 · July 03, 2009, 05:13:57 AM

During my last valve adjustment, I mentioned to the mechanic that I would like to do my own but didn't want to jack it up and have to buy a new engine. He mentioned that there had been a few guys with bent valves from a botched home valve adjustment . He shrugged his shoulders and said, "Ducati warrantied it and we fixed them." He went on to say that Ducati is very good with their warranty work. I guess the hard part is getting the dealership to make the call

mstevens · July 03, 2009, 09:02:14 AM

My dealer strongly recommended removing my charcoal canister. They said they only deliver bikes new with them still installed if the purchaser requests it that way.

LA · July 06, 2009, 06:25:13 PM

Quote from: Statler on June 28, 2009, 07:34:05 PM
just remember, everyone, being right and getting what you want/deserve are different things. Winning after a year of arguing the dealer must prove something can sometimes be a hollow victory. It's a cost/benefit analysis you make depending on your dealer.

+ 11ty billion. They deny the claim. Then you do What? pregnant dog? Moan? Get a lawyer?

Good luck.

LA

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what voids warranty?

JBubble