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question about VPN... I think

Started by Dragsterhund, December 03, 2009, 01:33:46 PM

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Dragsterhund

December 03, 2009, 01:33:46 PM
I got roped into being the tech support for my grandfather, which is fine. He just does basic stuff on the computer and should be fairly easy to help him out. The only problem is I live like an hour and a half away from him. I have his computer here with me to clean it out and reload software, etc.

Can I set  it up so I can log in to his computer from my house and help him out (like what dell tech support does)? Is that VPN? I'm not totally sure how to set it up... he's on comcast, so I doubt he has a static ip address. Any help?
2003 Ducati Monster 800S i.e.
1999 Ducati 748S Track Bike
2011 Ducati 848 Track Bike (Ex Jake Holden AMA DSB bike)
1967 Ducati Monza 250
2008 Yamaha TTR 125

1973 Honda CB450 (Sold)
1972 Honda CB450 (Sold)
2002 Suzuki SV650 Track Bike (SOLD!)
1994 Kawasaki EX500 (SOLD!)

JEFF_H

#1
December 03, 2009, 01:42:52 PM
The remote assistance feature in XP + works like that.
doesnt need a static IP

ducpainter

#2
December 03, 2009, 01:56:33 PM
"Once you accept that a child on the autistic spectrum experiences the world in
 a completely different way than you, you will be open to understand how that
 perspective
    is even more amazing than yours."
    To realize the value of nine  months:
    Ask a mother who gave birth to a stillborn.
"Don't piss off old people The older we get, the less 'Life in Prison' is a deterrent."


derby

#3
December 03, 2009, 02:08:59 PM
-- derby

'07 Suz GSX-R750

Retired rides: '05 Duc Monster S4R, '99 Yam YZF-R1, '98 Hon CBR600F3, '97 Suz GSX-R750, '96 Hon CBR600F3, '94 Hon CBR600F2, '91 Hon Hawk GT, '91 Yam YSR-50, '87 Yam YSR-50

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mookieo2

#4
December 04, 2009, 05:41:23 AM Last Edit: December 04, 2009, 03:23:18 PM by mookieo2
Crossloop  works well too. I use it all the time and its free.

A couple of products I use for business use it too to take care of difficult tech support calls. I set up Skype for my father in-law`s computer when he was at his house in Croatia with it.

BryanS

#5
December 04, 2009, 01:57:58 PM
Quote from: ducpainter on December 03, 2009, 01:56:33 PM
https://secure.logmein.com/US/home.aspx

+1

This will let you connect into his computer, as long as he is connected to the internet, and you are on any computer with a web browser on the internet.  You can connect into his Windows machine from a mac, or vice versa.  He will end up with a little app running in the background, but you don't need any special software on the computer you'd use to connect in... just a web browser.  It's good stuff.

Incidentally, I've found that it works nicely in conjunction with Dropbox, since I can transfer files from one computer to another using both free services, basically by dragging a file into a folder, and finding it in a folder on the other computer... I started a different thread on this so look for it if you might have use :)
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