Need help with Windows Mobile 6 and ActiveSync

[Monsterlover]

Company sprung for a smart phone so I can get email remotely.

We're small, and really have no IT dept.  Im in way over my head on this.  I use Outlook 2000-SP3 in the office.  The phone is an XV6900 from Verizon.

I seem to be able to get email to the phone, but responses don't get out, even though it seems like they've been sent.

When i plug into my computer to charge and use ActiveSync, it totally make the beast with two backss up my contact list.  Verizon swapped contacts from my old phone (listed as Ducati Monster Forum) to my new phone (which now has them as Forum, Ducati Monster- which I hate)  Anyhow, it took all the f'd up contacts in my phone and intermingled them with my good contact list on my computer.   

Now I have doubles of a lot of stuff on my computer and my phone.

I have also noticed that I have 283 emails in my outbox (on my laptop) and they all seem to be duplicates of the same email.  Usually there are 0 emails in the outbox.  My dad sent me a test msg last night and I replied.  He never got it and the reply is one of the msg's in my outbox.  Like 100 times.

I fixed my contact list on my laptop manually (ugg!) and made a backup of it.  I then deleted all of the contacts and plugged the phone in to sync (in an attempt to clean out the phone)

Note: I just checked and this seems to have worked.  There's I chance I have the contact thing sorted.  More later.

But, I still need some assistance on the email thing.  Anyone out there setup their own phone/email?

Computer noob needs help.

[cyrus buelton]

I am the mobile phone admin for about 400+ phones and about half are PDA's.


What model phone do you have?


You do not have to plug your phone into your laptop for synching; that is what active synch is all about.

[Big Troubled Bear]

Yes please do help me as well, mine is a HTC Touch

[cyrus buelton]

Yes please do help me as well, mine is a HTC Touch

what's your issue

[Big Troubled Bear]

Duplicate emails when I sync, although the phone does send them when I sync my pc sends the mail again

[Monsterlover]

I am the mobile phone admin for about 400+ phones and about half are PDA's.


What model phone do you have?


You do not have to plug your phone into your laptop for synching; that is what active synch is all about.

www.xv6900.com

very similar to the HTC touch.

I don't have to plug in?  If i didn't, how would the calender and tasks etc update?  It won't do it wirelessly now.

[cyrus buelton]

www.xv6900.com

very similar to the HTC touch.

I don't have to plug in?  If i didn't, how would the calender and tasks etc update?  It won't do it wirelessly now.

that is what Active Synch does.

It synchs up your email, contacts, calendar, tasks, etc.


Click on Start

Programs

Active Synch

click on the menu, should be on the bottom right

select "Add Server Source" or "Configure Server" (all phones are a bit different on this menu)


then put in your server address, select next

then put in your user name, password, and then domain.


click finish

[Monsterlover]

The Domain slot is currently empty.  I don't know what a domain is or what should go in there.

Im starting to think I suck at teh kompyouterz

[Adam in TX]

i was having a similar problem... it could have to do with the port settings for your email server. IIRC verizon shuts down common email ports on their network to force customers to communicate with them for stuff like this. Chances are if you call verizon tech support they'll be able to help you.

[Pakhan]

I can't help with the email problem, but as far as syncing goes I suggest that you get an exchange server.  It's easier since it will wireless auto sync throughout the day and sync with your outlook as well.  It is an additional cost, but is very secure and reliable.  I use a treo 700wx.

[ducpainter]

what's your issue

where should I start?

[Big Troubled Bear]

Click on Start

Programs

Active Synch

click on the menu, should be on the bottom right

select "Add Server Source" or "Configure Server" (all phones are a bit different on this menu)


then put in your server address, select next

then put in your user name, password, and then domain.


click finish
[/quote]
thanx seems my problems are sorted

[Monsterlover]

^^

I tried that and it says "waiting for network"

I also notice that when I go back in there, the domain is gone, and my password has too many digits.  I suspect it's not retaining the information Im typing in there.

Any ideas?

[cyrus buelton]

^^

I tried that and it says "waiting for network"

I also notice that when I go back in there, the domain is gone, and my password has too many digits.  I suspect it's not retaining the information Im typing in there.

Any ideas?

Did you figure out what your domain is? I think you said earlier you didn't know it. I think that is a key part to making this work.

As for the password, your PW is correct in there, it adds a bunch of digits for security protection.

[cyrus buelton]

thanx seems my problems are sorted

I'll be sending you a bill 

where should I start?

Let's hear about your drinking habits in Boston