REDBIKE TOURS -Trip back on issue resolved.

[Skybarney]

Hi Guys,  I spent a fair bit of today trying to find a solution to the issue.  I am going to chalk it up to a new company.  I met the owner of REDBIKE over at A&S and they were willing to do anything it took to get us on the road as promised.  We found a nice BMW semi-soft bag that with some tweaking became a back rest.

Sometimes bad things happen to good people and I think this the case.  Yes it would have been nice to have known about the issue with the bag before we met up.  Yes it put us off a day.  However after meeting with both Ryan and John I somewhat regret posting the review.  When upset the longer I stew the worse it is.....

Anyway REDBIKE TOURS is doing everything they can and I think them decent folks despite the issues, so I am going to pull the review.

[Skybarney]

That the rental company failed to supply the bike with a required piece of equipment, that they had three days to find a topbox (its not like its a specialist Ducati item.... I'm sure something new/used suitable coulda been found), that even in their last opportunity to make it right they imagined returning with that smashed up POS would be adequate to meet anybody's needs....  really is a disappointing let down.  Piss-poor attention to detail and shabby half-arsed effort to make it right.

That you abandon your whole trip, creating disappointment to the point of anger and tears... over a missing piece of luggage... strikes me as sooky-la-la in the extreme.  Seriously mate, demand a small discount for your inconvenience, strap any old friggin' bag to the back and go enjoy your  .

Tell that to my GF (then duck)...  I am still having a hard sell with the beemer semi soft pack.  Did  I mention it was the one week a month that she is extra sensitive?  I think it rubs off on me......

[Speeddog]

Just think how much better this all would have gone (and looked) if you had given them a chance to resolve it before flaming them here.

[ungeheuer]

Just think how much better this all would have gone (and looked) if you had given them a chance to resolve it before flaming them here.

+1

Since the OP's rethink and subsequent removal of his original post....  responses to that original post no longer hold much relevance and appear out of context.... but I'll let my comments stand unedited anyway.

Tell that to my GF (then duck)...  I am still having a hard sell with the beemer semi soft pack.  Did  I mention it was the one week a month that she is extra sensitive?  I think it rubs off on me......

Good luck with that  .

I have to admit that I've quietly admired your endeavouring "can-do" attitude.  Anybody who can face up to $60k potential bill, deal with that and turn it to advantage....  face the destruction of losing your house to bushfire and turn that to your advantage....  clearly demonstrates some resilience  .  Which made your original dummy-spit here all the more surprising.

[hbliam]

Me thinks Sppedog or DP just just delete this thread.

[Grampa]

I'm just happy Aunt Flo aint riding in the Urals bucket.

[hbliam]

I'm just happy Aunt Flo aint riding in the Urals bucket.

Actually laughed out load.

[brad black]

3 days to fix a problem and turning up without a word about it is just hoping they'll get away with it with a piss poor excuse.

making the person who rented the bike act like an arse simply to get what they paid for really pisses me off.

service is their business.  solving a problem after the fact because the person paying for the service didn't get what they asked for and expected and had to act like an arse is not service.

let it stand I say.  won't stop people using them, but those who read this will be wary and might remind them of this post when they do rent.

i'm pretty mild myself, but my wife wouldn't gone nuts too.

[Skybarney]

Speeeddog,  I am much more resilient than my GF.    I spent almost three hours last night patiently waiting to resolve it and all day today, including an 80 mile ride to the shop. Most importantly it took a bit of effort and giving them several chances to make it right, to get it right.  In all fairness, I had a right to spew.  Did I mention it is also our five year anniversary trip?  

I rode across town and was at the dealership when they walked in and were they not trying to fix it I would have left the review up.  I am a pretty fair guy and despite it taking 24 hours to get it right, multiple phone calls and posting a negative review at least I was man enough to come back on to post it was resolved.  Thanks to DP for having a place we can all talk and a place where community helps resolve issues.  Most importantly it helped my mindset to vent a bit, got to put the anger somewhere.  

All in all I met up with the owner and the manager tonight and we are all on a happy page.  They really are good guys and I can understand what happened and why.  That they made it right, is why I pulled it down.  They are also a new company and working some things out still.  No harm no foul I am only out a day and some stress.  

I will rent from them again when needed.  Now I am off to rebook hotels.....

[Skybarney]

I'm just happy Aunt Flo aint riding in the Urals bucket.

OMG that was freaking funny! 

[hbliam]

I will rent from them again when needed.  Now I am off to rebook hotels.....

They might not want to rent to you. 

[Skybarney]

We actually got along quite well.  The owner and I have some mutual friends in ballooning     Andthey gave me a better deal then I asked for as well as getting together for a couple of rides.  They felt bad about what happpened so I also get to ride the Pani when I get back!

What looked really bad, became good.  Mostly due to my continued efforts to make it work despite being upset.  All things usually work out in the end.  Now I am off to go play for a few days! 

Ciao!

[brad black]

sounds like your effort exceeded theirs.

[Heath]

So you were the guy that got mad at the Sac Bike Night on Monday and made a small scene.
I do not personally know Redbike Tours or am associated with them. I have met Ryan twice and he seems like a very nice guy. One thing I can say I witnessed Ryan scramble at a bike meet to get you a suitable backrest. The bike was parked on the street with all of the others and he went to wrenching. I am pretty sure they were not under the impression of you needing one otherwise they would of called you ahead of time about the issue.

Again I have no ties with Redbike, just stating what I saw on Monday. There are two sides to every story.

[geoffduc]

Keyboard warriors...

Engage brain before typing...

Well thats my 2cents...

Geoff...