Sorry, but I have to vent this and I know all you other guys have the same problem. Since I bought my bike in 02 I have had to order OEM parts twice. Both times it takes a year and a day to get them. I order 2 seals on March 3rd and still don't have them. I don't understand why! Isn't there a US warehouse for parts or does everything come from Italy? [bang]
Quote from: kawazar on March 30, 2009, 05:49:22 AM
Sorry, but I have to vent this and I know all you other guys have the same problem. Since I bought my bike in 02 I have had to order OEM parts twice. Both times it takes a year and a day to get them. I order 2 seals on March 3rd and still don't have them. I don't understand why! Isn't there a US warehouse for parts or does everything come from Italy? [bang]
What seals are you talking about?
Quote from: kawazar on March 30, 2009, 05:49:22 AM
Sorry, but I have to vent this and I know all you other guys have the same problem. Since I bought my bike in 02 I have had to order OEM parts twice. Both times it takes a year and a day to get them. I order 2 seals on March 3rd and still don't have them. I don't understand why! Isn't there a US warehouse for parts or does everything come from Italy? [bang]
Parts come from Italy. DNA used to have a warehouse, but they never had the stuff anyone needed.
Your dealer is ordering parts on a stock order and not VOR. It should only be 3-5 days.
Try a different dealer or ask him to order VOR.
Definately check a different dealer. I never waited more than a week on OEM parts ordered through my dealer.
wasnt there a post like this before witha reply from someone claiming to be in the know who said it was because fo fluctuating exchange rates. and strong euro.
So companies importing stuff from europe were running down their warehouse stocks then ordering directly from the factories to avoid being caught out by changes in the exchange rates.
at the moment prices are high. if they bought lots of stuff and the dollar got stronger then they would loose out.
If a parts coming from italy in a container on a boat then 4 weaks isnt a long time to wait.
Its
personall i'd have gone aftermarket or shopped around till i found one in stock.
The parts I ordered are 2 seals that go behind the clutch basket and are mounted in the side cover. I tried looking online and through local bearing and seal dealers. They could come up with something close but nothing exact. I didn't want to chance using a seal that was a little different. Ducpainter can you tell me what VOR is? I will probably just try one of the OEM part suppliers on the forum here next time. I would have paid extra if they could get them in a week or 2 but they said they couldn't get them any quicker.
Call Ducati Seattle. Seriously.
Quote from: Spidey on March 30, 2009, 09:14:51 AM
Call Ducati Seattle. Seriously.
he's got all kind of seals lying around. no waiting.
(http://img2.timeinc.net/people/i/2005/gallery/beautifulcouples/05seal.jpg)
(http://www.nmfs.noaa.gov/pr/images/pinnipeds/bearded_seal.jpg)
Quote from: kawazar on March 30, 2009, 09:08:20 AM
The parts I ordered are 2 seals that go behind the clutch basket and are mounted in the side cover. I tried looking online and through local bearing and seal dealers. They could come up with something close but nothing exact. I didn't want to chance using a seal that was a little different. Ducpainter can you tell me what VOR is? I will probably just try one of the OEM part suppliers on the forum here next time. I would have paid extra if they could get them in a week or 2 but they said they couldn't get them any quicker.
VOR = Vehicle Off Road ---- designates an "order by air freight" parts request.
+1 for Duc Seattle. I've also found that Spectrum Motorsports in Irvine CA keeps a *lot* of parts in stock, and Pro Italia is pretty good as well for stocking parts.
Don't assume that you'll get your parts quickly just because a dealer has a web-site with an on-line OEM parts order form, I've had very bad luck on two occaisions using that option.
Thats why I went local. I was worried about getting wrongs parts or something. This way if their wrong I can go see someone in person but I don't think it's worth waiting a month or more to get them.
Quote from: kawazar on March 30, 2009, 11:46:52 AM
Thats why I went local. I was worried about getting wrongs parts or something. This way if their wrong I can go see someone in person but I don't think it's worth waiting a month or more to get them.
I'm all for keeping it local but if they're dragging it out like you say they are then I would feel justified in canceling and getting it elsewhere. Plus the guys at Duc Seattle are really good about figuring out what you need if you explain it to them.
talk bout slow.....i ordered one damn screw on the 10th.............................................................STILL WAITING.....................seriously 3 weeks and counting for one screw?!!?
Quote from: acemoney on March 30, 2009, 09:27:06 PM
talk bout slow.....i ordered one damn screw on the 10th.............................................................STILL WAITING.....................seriously 3 weeks and counting for one screw?!!?
Perhaps you've never been married?
Quote from: MrIncredible on March 30, 2009, 09:30:25 PM
Perhaps you've never been married?
[laugh]
I would think its too soon to be making that kind of a joke lol
Quote from: acemoney on March 30, 2009, 09:27:06 PM
talk bout slow.....i ordered one damn screw on the 10th.............................................................STILL WAITING.....................seriously 3 weeks and counting for one screw?!!?
Is it just a typical bolt or something special? If its just a regular bolt, go to Home Depot and get a replacement.
Besides, three weeks is for newlyweds. Wait til you've got a coupla years under your belt. Then you'll never get parts. After a while, your bike'll just quit workin' entirely out of lack of maintenance.
Quote from: MrIncredible on March 30, 2009, 09:30:25 PM
Perhaps you've never been married?
[laugh] [laugh] [laugh] [laugh] [drink] [beer] 3 weeks... [laugh] [laugh]
Seriously though, it's nice to have Duc Sea local. And I would assume it depends on the part. I've waited 3-5 days on a simple part, 6 weeks on another...
Quote from: MrIncredible on March 30, 2009, 09:30:25 PM
Perhaps you've never been married?
married WITH 3 kids. that's why i'm in a hurry to get on my bike and outta this madhouse haha.
Quote from: kawazar on March 30, 2009, 11:46:52 AM
Thats why I went local. I was worried about getting wrongs parts or something. This way if their wrong I can go see someone in person but I don't think it's worth waiting a month or more to get them.
And you trust them to get it right?!!!!
I almost NEVER deal with my local dealer unless he specifically has a part in stock (which they rarely do).
Here's what you do.....
1) Go to www.ducati.com (//http://) (//http://)
2) Go to "BIKES"
3) Click on "Parts Catalogues"
4) Click on "2001"
5) Download the parts manual for your bike.
Now, whenever you need a part, look it up, get the part number, and call your local dealer to see if they have the part in stock. If they don't, feel free to go back to the www.ducati.com (//http://) (//http://) website and use their "Dealer Locator" and start calling shops until you find one that has the part in stock. Then, order it and have it in less than a week.
I almost NEVER let a dealer look up the initial part numbers for me (their system automatically gives them superceded part numbers for the ones I give them). I couldn't tell you the number of times I've had the dealer order the wrong part for me.
i waited 3 months for parts.
they came with a papal seal and a tag stating they were packing in holy water by the pope's grandmother.
I got the part numbers right from the catalog. I agree, you can't trust them to get the parts right. A few years ago I let a dealer look up a part for me and order it. Sure enough, it was wrong. Next time I'll do as you suggested. Call around until I find it in stock. With the economy the way it is I assume most dealers will keep their parts inventory as low as possible so it will make it harder in the future to find things in stock.
Looks like we have both in stock !
#93040341A
#93040351A
Let us know if you need them ..
Sounds like your dealer sucks.
I ordered a valve cover for my Multi project from Duc Sea...they didn't have it in stock, but ordered it and I got it in 4 days. [thumbsup]
Quote from: Dave R on March 31, 2009, 04:42:33 PM
Looks like we have both in stock !
#93040341A
#93040351A
Let us know if you need them ..
Now there 'ya go !!!! It's SUPER DAVE to the rescue!! [thumbsup]
I'm just the messenger ;D My parts manager Jon rocks !
I called the dealership today. They said it takes 3 to 4 weeks to get any parts and heres the best part. They said they are waiting for a large order to come in and they didn't order my parts for another week to 1 1/2 weeks AFTER I placed the order. That tells me they hold part orders until they decide they have a big enough order. Lesson learned for next time, only buy what they have in stock. Thanks for listening to my venting. My wife is sick of hearing it!
Now you gonna give Ducati Seattle a call? ;)
No, because if I cancel my order now I have to pay 20% restocking fee because they were "special order". It will be about $10, but 10 bucks is 10 bucks.
I'd be pretty comfortable telling a dealer that made me wait 4-6 weeks for parts (without a good explanation beforehand) and didn't send my request out for another 1.5 weeks after I originally made it to take their restocking fee and shove it up their ass.
Quote from: kawazar on April 02, 2009, 08:24:08 AM
No, because if I cancel my order now I have to pay 20% restocking fee because they were "special order". It will be about $10, but 10 bucks is 10 bucks.
we respectfully reserve the right to mock you in one month if you don't have your parts by then.
:)
Quote from: Spidey on April 02, 2009, 08:27:18 AM
I'd be pretty comfortable telling a dealer that made me wait 4-6 weeks for parts (without a good explanation beforehand) and didn't send my request out for another 1.5 weeks after I originally made it to take their restocking fee and shove it up their ass.
+1.
Also might I add that I would suggest they turn their restocking fee sideways, then shove it up their ass.
I assume you paid on credit card-I would dispute it, and give the money to people who deserve it.
I would also single the dealer out here, just so none of us order parts through them-that is some unacceptable asshattery.
I agree with telling them that, however, they already have my money. Since the parts had to be ordered they had to be paid in full. So the refund I would get would be -20%. As far as mocking me, just do it now, I deserve it. I had no idea it would go like this. They told me 2 weeks maybe 3, but they didn't tell me they would wait 1 1/2 weeks to place the order.
Quote from: kawazar on April 02, 2009, 11:05:46 AM
I agree with telling them that, however, they already have my money. Since the parts had to be ordered they had to be paid in full. So the refund I would get would be -20%. As far as mocking me, just do it now, I deserve it. I had no idea it would go like this. They told me 2 weeks maybe 3, but they didn't tell me they would wait 1 1/2 weeks to place the order.
politely inform them that had you been told they were waiting for a large enough order before calling it all in you would have gone somewhere else so you can get your bike up and running.
that nixed the restocking fee for a couple of time before i finally learned.
Having my bike ready to ride is worth an extra $10. :)
Quote from: Triple J on April 02, 2009, 11:58:02 AM
Having my bike ready to ride is worth an extra $10. :)
Best comment yet.
Quote from: Triple J on April 02, 2009, 11:58:02 AM
Having my bike ready to ride is worth an extra $10. :)
+2 on that!
Really kawazar.....let's look at it this way. You'd probably spend more than the ten bucks sitting in a bar drowning your sorrows because everyone else is out riding while you are waiting for a stupid bolt! (And when the other bolt finally comes in just put it in your toolbox..for the NET time you lose one ;D )
Just call DucSea and get riding buddy!!!!! [moto]