Ducati Monster Forum

Kitchen Sink => Board Tech Issues => Fixed Board Issues => Topic started by: Timmy Tucker on October 21, 2010, 08:57:58 PM

Title: Board is slow or doesn't load...
Post by: Timmy Tucker on October 21, 2010, 08:57:58 PM
I've had this problem for 2+ weeks now. Pages usually load pretty much instantly for me except between the hours of 6-ish PM and 11-ish PM eastern time. It takes several minutes to load a page or it just times out, saying that the server isn't responding. Never had this problem before. I don't think it's me, as this is the only site I visit regularly that does this.
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on October 22, 2010, 09:47:52 AM
I have no problems at those hours...haven't had any problems at all.

Is it just the forum that loads slowly or do other pages also?

Is someone else in the house using another computer on the same bandwidth via a wireless router?
Title: Re: Board is slow or doesn't load...
Post by: Timmy Tucker on October 22, 2010, 02:05:49 PM
There is another computer that's being used during that time period, but that's always been the case. The other computer is new, was replaced about a month ago. I thought that might be related, but the DMF is the only site that gives me trouble.

Both computers are hard-wired to a Netgear rangemax wireless router, and the wireless antenna is turned off.
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on October 22, 2010, 02:15:46 PM
Quote from: Timmy Tucker on October 22, 2010, 02:05:49 PM
There is another computer that's being used during that time period, but that's always been the case. The other computer is new, was replaced about a month ago. I thought that might be related, but the DMF is the only site that gives me trouble.

Both computers are hard-wired to a Netgear rangemax wireless router, and the wireless antenna is turned off.

I'll add it to the list of things for Daryl to check.

I do have to say you have been the first to complain about load speeds. On the old server that would happen to me constantly.

The new server is in a different state. Try doing a speed test to the LA area and let me know what you get compared to other areas. My ISP performs differently to different areas of the country.
Title: Re: Board is slow or doesn't load...
Post by: Timmy Tucker on October 22, 2010, 08:53:12 PM
Just for shits, I unhooked the other computer from the router, and it made no difference at all. DMF pages took anywhere from 45 to 90 secs to load.

I feel bad complaining about it, but it's gotten so bad in the last week that I haven't been able to surf the DMF at all in the evenings.




Here's a speed test to LA:

(http://www.speedtest.net/result/1001095083.png) (http://www.speedtest.net)

Here's a few local:

(http://www.speedtest.net/result/1001097192.png) (http://www.speedtest.net)
(http://www.speedtest.net/result/1001098070.png) (http://www.speedtest.net)
(http://www.speedtest.net/result/1001098838.png) (http://www.speedtest.net)

Title: Re: Board is slow or doesn't load...
Post by: somegirl on October 22, 2010, 10:29:50 PM
Can't solve your problem but maybe this will make you feel better...every site is like that for us. :P

(http://www.speedtest.net/result/874681073.png) (http://www.speedtest.net)
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on October 23, 2010, 04:47:53 AM
Have you logged out and cleared cookies since the server migration?

It might be worth a try. Also if you're using a bookmark delete it and set up a new one.

If it doesn't help we'll look deeper into it although it makes no sense, to me anyway.
Title: Re: Board is slow or doesn't load...
Post by: Timmy Tucker on October 25, 2010, 03:12:30 AM
Quote from: humorless dp on October 23, 2010, 04:47:53 AM
Have you logged out and cleared cookies since the server migration?

It might be worth a try. Also if you're using a bookmark delete it and set up a new one.

If it doesn't help we'll look deeper into it although it makes no sense, to me anyway.


I tried what you suggested above Sat AM. Everything seemed back to normal until about 8-9 PM. Then DMF pages started freezing again. Have to refresh 3-4 times to get the whole page to load, otherwise, it would just load the header, and maybe the first paragraph of the BOMB, no pics. It's working completely normal at the moment.

BTW, I'm using Safari, if that makes any difference.
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on October 25, 2010, 04:17:58 AM
It shouldn't make a difference.

Have you ever tried a different browser?

The fact that it's time sensitive is really making me think it's an ISP thing.

I was on last night at those times and if I blinked I'd miss the page load.
Title: Re: Board is slow or doesn't load...
Post by: Drunken Monkey on October 25, 2010, 11:36:20 AM
Are you on a mac or a PC?

If you're on a PC open up a command prompt and do the following

tracert www.ducatimonsterforum.org (//http://)

That'll trace the route from you to our servers. Post the results up here and I'll take a look.

If you're on a Mac, the steps are similar

http://support.verio.com/documents/view_article.cfm?doc_id=3693 (http://support.verio.com/documents/view_article.cfm?doc_id=3693)
(Just do traceroute www.ducatimonsterforum.org (//http://))

Results should look pretty similar, regardless of whether it's a Mac or PC, and the link above has good description of how to read them.

Title: Re: Board is slow or doesn't load...
Post by: ducpainter on October 25, 2010, 12:17:37 PM
What John said...

it should be apparent where the bottleneck is as that command will give you the time at each hop.
Title: Re: Board is slow or doesn't load...
Post by: Timmy Tucker on November 10, 2010, 08:34:04 PM
Sorry I haven't replied sooner. I've not been able to get on the DMF at all in the evenings anymore. It just times out everytime I try. FWIW, it does the same thing when I use the other computer in the house as well. I've been trying for 3 hours straight to get on, and I can't get past the index page without timing out. I did the traceroute thing, here's my results:


This is when everything works normally:

traceroute to ducatimonsterforum.org (205.186.134.91), 64 hops max, 40 byte packets
1  192.168.1.1 (192.168.1.1)  1.101 ms  0.854 ms  0.767 ms
2  73.27.247.1 (73.27.247.1)  9.979 ms  7.181 ms  8.742 ms
3  ge-1-28-ur01.greeneville.tn.knox.comcast.net (68.85.38.153)  9.845 ms  9.604 ms  9.426 ms
4  te-3-1-ur02.greeneville.tn.knox.comcast.net (68.85.206.26)  10.785 ms  8.951 ms  8.304 ms
5  te-9-4-ur01.bullsgap.tn.knox.comcast.net (68.85.206.85)  10.214 ms  9.366 ms  15.993 ms
6  te-8-4-ar01.bluelight.tn.knox.comcast.net (68.85.206.81)  9.307 ms  9.642 ms  10.012 ms
7  xe-0-1-1-0-ar01.b0atlanta.ga.atlanta.comcast.net (68.85.232.97)  35.209 ms  35.936 ms  40.154 ms
8  pos-3-5-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.93.201)  36.537 ms pos-3-7-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.93.125)  39.848 ms pos-3-5-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.93.201)  37.323 ms
9  te-3-2.car1.atlanta2.level3.net (4.71.252.5)  36.233 ms  37.651 ms  35.801 ms
10  ae-73-52.ebr3.atlanta2.level3.net (4.68.103.62)  41.961 ms  37.955 ms  38.018 ms
11  ae-2-2.ebr1.washington1.level3.net (4.69.132.86)  52.477 ms  52.414 ms  49.372 ms
12  ae-61-61.csw1.washington1.level3.net (4.69.134.130)  63.072 ms ae-71-71.csw2.washington1.level3.net (4.69.134.134)  64.946 ms ae-81-81.csw3.washington1.level3.net (4.69.134.138)  50.633 ms
13  ae-44-99.car4.washington1.level3.net (4.68.17.198)  51.796 ms ae-14-69.car4.washington1.level3.net (4.68.17.6)  51.401 ms ae-24-79.car4.washington1.level3.net (4.68.17.70)  51.925 ms
14  wbs-connect.car4.washington1.level3.net (4.79.170.226)  51.270 ms  51.435 ms  52.212 ms
15  cr01-1-1.iad1.net2ez.com (65.97.48.254)  52.202 ms  51.788 ms  51.570 ms
16  mt-cr01.mediatemple.net (65.97.50.2)  52.426 ms  53.395 ms  53.947 ms
17  static-70-32-64-250.mtsvc.net (70.32.64.250)  63.933 ms  62.730 ms  59.216 ms
18  vz543.mediatemple.net (205.186.135.11)  49.824 ms  51.601 ms  53.257 ms
19  ducatimonsterforum.org (205.186.134.91)  51.011 ms  51.422 ms  51.984 ms



Here's when it's timing out:


traceroute to www.ducatimonsterforum.org (//http://) (205.186.134.91), 64 hops max, 40 byte packets
1  192.168.1.1 (192.168.1.1)  1.648 ms  0.857 ms  0.757 ms
2  73.27.247.1 (73.27.247.1)  9.461 ms  10.253 ms  8.857 ms
3  ge-1-28-ur01.greeneville.tn.knox.comcast.net (68.85.38.153)  8.304 ms  10.215 ms  13.052 ms
4  te-3-1-ur02.greeneville.tn.knox.comcast.net (68.85.206.26)  8.827 ms  9.555 ms  10.012 ms
5  te-9-4-ur01.bullsgap.tn.knox.comcast.net (68.85.206.85)  10.582 ms  15.571 ms  10.980 ms
6  te-8-4-ar01.bluelight.tn.knox.comcast.net (68.85.206.81)  12.548 ms  11.880 ms  11.554 ms
7  xe-0-1-1-0-ar01.b0atlanta.ga.atlanta.comcast.net (68.85.232.97)  47.343 ms  48.941 ms  53.451 ms
8  * * *
9  te-3-2.car1.atlanta2.level3.net (4.71.252.5)  49.076 ms  48.076 ms  46.894 ms
10  ae-73-52.ebr3.atlanta2.level3.net (4.68.103.62)  51.325 ms  46.546 ms  55.712 ms
11  ae-2-2.ebr1.washington1.level3.net (4.69.132.86)  62.440 ms  66.326 ms  68.256 ms
12  ae-61-61.csw1.washington1.level3.net (4.69.134.130)  60.814 ms ae-71-71.csw2.washington1.level3.net (4.69.134.134)  71.546 ms ae-81-81.csw3.washington1.level3.net (4.69.134.138)  78.424 ms
13  ae-44-99.car4.washington1.level3.net (4.68.17.198)  65.983 ms ae-14-69.car4.washington1.level3.net (4.68.17.6)  64.223 ms ae-24-79.car4.washington1.level3.net (4.68.17.70)  64.154 ms
14  wbs-connect.car4.washington1.level3.net (4.79.170.226)  66.088 ms  64.245 ms  62.562 ms
15  cr01-1-1.iad1.net2ez.com (65.97.48.254)  62.577 ms  65.222 ms  64.639 ms
16  65.97.48.202 (65.97.48.202)  63.556 ms  66.597 ms  66.110 ms
17  65.97.50.26 (65.97.50.26)  63.782 ms  65.672 ms  68.705 ms
18  static-70-32-64-246.mtsvc.net (70.32.64.246)  62.854 ms  65.784 ms  71.924 ms
19  vz543.mediatemple.net (205.186.135.11)  62.170 ms  62.199 ms  65.977 ms
20  ducatimonsterforum.org (205.186.134.91)  51.960 ms  54.365 ms  53.347 ms
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on November 11, 2010, 03:46:55 AM
Looks to me it's an in house thing at comcast.

What do you think John?
Title: Re: Board is slow or doesn't load...
Post by: desmoworks on November 25, 2010, 08:50:23 PM
This site is always so slow for me that I usually get tired of waiting for the first page to load and then go somewhere else. This is the only site I go to that is slow (20+ seconds to load a page slow). I decided to see if there were others with this problem and found this thread.
Title: Re: Board is slow or doesn't load...
Post by: Howie on November 26, 2010, 04:43:23 AM
You can speed things up (I think) by loading the "Forum" page instead of the "Home" page first.

http://www.ducatimonsterforum.org/index.php?action=forum (http://www.ducatimonsterforum.org/index.php?action=forum)
Title: Re: Board is slow or doesn't load...
Post by: Drunken Monkey on November 29, 2010, 03:09:03 PM
Looks like the 8th hop isn't responding the 2nd time around and might be a bottleneck.


7  xe-0-1-1-0-ar01.b0atlanta.ga.atlanta.comcast.net (68.85.232.97)  35.209 ms  35.936 ms  40.154 ms
8  pos-3-5-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.93.201)  36.537 ms pos-3-7-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.93.125)  39.848 ms pos-3-5-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.93.201)  37.323 ms (three different routes)

vs.

7  xe-0-1-1-0-ar01.b0atlanta.ga.atlanta.comcast.net (68.85.232.97)  47.343 ms  48.941 ms  53.451 ms
8  * * * (no answer on three tries)

One thing you might try is upping your browsers cache size to store more stuff on your hard drive. This will cache images and style files and (potentially) mean less downloading of stuff when you first hit the DMF.


Title: Re: Board is slow or doesn't load...
Post by: Timmy Tucker on December 19, 2010, 09:08:20 AM
Quote from: howie on November 26, 2010, 04:43:23 AM
You can speed things up (I think) by loading the "Forum" page instead of the "Home" page first.

http://www.ducatimonsterforum.org/index.php?action=forum (http://www.ducatimonsterforum.org/index.php?action=forum)

This did the trick for me. Not a single problem for 2 weeks now. Now the DMF loads just as fast as every other site I go to. It's nice not having to surf the DMF at 5 AM for it to load right. Thanks a million.

Any idea what the actual problem was?
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on December 19, 2010, 09:14:43 AM
Quote from: Timmy Tucker on December 19, 2010, 09:08:20 AM
This did the trick for me. Not a single problem for 2 weeks now. Now the DMF loads just as fast as every other site I go to. It's nice not having to surf the DMF at 5 AM for it to load right. Thanks a million.

Any idea what the actual problem was?
I suspect the heavily pic laden 'home' page was jamming things up for you.

See what happens when you go to the home page from the link tree navigation.
Title: Re: Board is slow or doesn't load...
Post by: Timmy Tucker on December 19, 2010, 12:38:33 PM
Works fine.
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on December 19, 2010, 12:42:34 PM
Quote from: Timmy Tucker on December 19, 2010, 12:38:33 PM
Works fine.
Interesting.

I guess it's time to find an easy way to archive some of the old BoMB articles.
Title: Re: Board is slow or doesn't load...
Post by: El Matador on January 02, 2011, 08:35:40 AM
I've been having this issue lately as well. At my parent's with comcast, on my blackberry with 3g, and at my house with U-verse. Feels almost like a server overcapacity? Maybe the board just hates me?
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on January 02, 2011, 08:45:52 AM
Quote from: El Matador on January 02, 2011, 08:35:40 AM
I've been having this issue lately as well. At my parent's with comcast, on my blackberry with 3g, and at my house with U-verse. Feels almost like a server overcapacity? Maybe the board just hates me?
Our server isn't stressed...trust me.

We all hate you. :-*

Try clearing all cookies and get rid of favorites for the board and see if it gets any better.

You could always do a tracert and see where the hang up is.

Also if you load to the forum page instead of the home page it usually helps.
Title: Re: Board is slow or doesn't load...
Post by: herm on January 02, 2011, 08:47:34 AM
FWIW, i never go to the home page. i load straight to the unread posts page. never a slow moment.
Title: Re: Board is slow or doesn't load...
Post by: El Matador on January 02, 2011, 09:26:00 AM
Quote from: humorless dp on January 02, 2011, 08:45:52 AM
Our server isn't stressed...trust me.

We all hate you. :-*

Try clearing all cookies and get rid of favorites for the board and see if it gets any better.

You could always do a tracert and see where the hang up is.

Also if you load to the forum page instead of the home page it usually helps.

[laugh] [laugh] [laugh]

I'll give it a shot  ;)
Title: Re: Board is slow or doesn't load...
Post by: DesmoLu on January 02, 2011, 09:41:08 PM
Quote from: humorless dp on January 02, 2011, 08:45:52 AM
We all hate you. :-*

I know the feeling entirely  ;)

I'm joking, I'm joking! Please don't edit me! Trust me, the bastard boy has that kinda sense of humor!
Title: Re: Board is slow or doesn't load...
Post by: El Matador on January 03, 2011, 01:14:17 AM
Quote from: DesmoLu on January 02, 2011, 09:41:08 PM
I know the feeling entirely  ;)

I'm joking, I'm joking! Please don't edit me! Trust me, the bastard boy has that kinda sense of humor!

Indeed i am, and I do.  ;)
Title: Re: Board is slow or doesn't load...
Post by: ungeheuer on March 19, 2011, 07:47:50 PM
Last 36 hours DMF has been painfully   s l o w   to load....  like dial-up slow....  I realise my satellite is never gonna be lightening fast, but everywhere else I visit loads up within usual expectations.  As did DMF until just recently.  I can send another donation if you're having trouble paying the bills  ;D.

Quote from: ducpainter on October 22, 2010, 09:47:52 AM
Is someone else in the house using another computer on the same bandwidth via a wireless router?
No.

Title: Re: Board is slow or doesn't load...
Post by: ducpainter on March 20, 2011, 04:49:21 AM
Quote from: Drunken Monkey on October 25, 2010, 11:36:20 AM
Are you on a mac or a PC?

If you're on a PC open up a command prompt and do the following

tracert www.ducatimonsterforum.org (//http://) (//http://) (//http://)

That'll trace the route from you to our servers. Post the results up here and I'll take a look.

If you're on a Mac, the steps are similar

http://support.verio.com/documents/view_article.cfm?doc_id=3693 (http://support.verio.com/documents/view_article.cfm?doc_id=3693)
(Just do traceroute www.ducatimonsterforum.org (//http://) (//http://) (//http://))

Results should look pretty similar, regardless of whether it's a Mac or PC, and the link above has good description of how to read them.


try running a tracert Ung...

The board has been fine for me.
Title: Re: Board is slow or doesn't load...
Post by: ungeheuer on March 22, 2011, 02:43:41 AM
Hmmmm...  Well, as suddenly as the slowness came so did it also went.  Back up to speed again  [thumbsup].

The Board works in mysterious ways  ;)
Title: Re: Board is slow or doesn't load...
Post by: desmoworks on April 04, 2011, 05:22:28 PM
I never get on this forum because it is always so slow (has been for me every time I've accessed it since it came online!). Today though it is working as it should. It's nice to be able to go from page to page in less than a minute!
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on April 06, 2011, 08:07:04 PM
Quote from: desmoworks on April 04, 2011, 05:22:28 PM
I never get on this forum because it is always so slow (has been for me every time I've accessed it since it came online!). Today though it is working as it should. It's nice to be able to go from page to page in less than a minute!
How do you access the forum?

Do you use a favorite or type the url?

Have you ever cleared your DMF cookies?

We've had 4 different servers and IP's. It's hard for me to believe the newest is still slow for you.
Title: Re: Board is slow or doesn't load...
Post by: desmoworks on April 06, 2011, 08:12:02 PM
Quote from: ducpainter on April 06, 2011, 08:07:04 PM
How do you access the forum?

Via web browser, usually ff or safari.

Quote from: ducpainter on April 06, 2011, 08:07:04 PMDo you use a favorite or type the url?

Have done both as suggested in previous thread about how slow this site is.

Quote from: ducpainter on April 06, 2011, 08:07:04 PMHave you ever cleared your DMF cookies?

Yes as suggested in previous thread about how slow this site is.

Quote from: ducpainter on April 06, 2011, 08:07:04 PMWe've had 4 different servers and IP's. It's hard for me to believe the newest is still slow for you.

LOL. Why would I make that up? Until I posted the other day that the site is finally at a normal page load time it was always dead slow. 20 second load time or more. I'm not the only one with that issue so I know it is not something I am doing. 
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on April 06, 2011, 08:33:32 PM
Quote from: desmoworks on April 06, 2011, 08:12:02 PM
Via web browser, usually ff or safari.

Have done both as suggested in previous thread about how slow this site is.

Yes as suggested in previous thread about how slow this site is.

LOL. Why would I make that up? Until I posted the other day that the site is finally at a normal page load time it was always dead slow. 20 second load time or more. I'm not the only one with that issue so I know it is not something I am doing. 
I wasn't implying you were making anything up. My surprise is based on the capabilities of our server both in memory and transfer. The thing is barely off idle.

The issues we've had in the past have been corrected to the best of my knowledge by moving from the godaddy server we had up until last fall. Most recent problems were corrected by clearing cookies and any favorites in browsers.

Have you ever run a tracert to see where the hang up is because I'm certain it isn't our server.
Title: Re: Board is slow or doesn't load...
Post by: desmoworks on April 06, 2011, 08:36:03 PM
Quote from: ducpainter on April 06, 2011, 08:33:32 PM
I wasn't implying you were making anything up. My surprise is based on the capabilities of our server both in memory and transfer. The thing is barely off idle.

The issues we've had in the past have been corrected to the best of my knowledge by moving from the godaddy server we had up until last fall. Most recent problems were corrected by clearing cookies and any favorites in browsers.

Have you ever run a tracert to see where the hang up is because I'm certain it isn't our server.

I haven't - this is literally the only site I have an issue with so I haven't put much effort into figuring out the problem. It is still working fine for me at this point so no big deal I suppose.
Title: Re: Board is slow or doesn't load...
Post by: ducpainter on April 06, 2011, 08:42:32 PM
Quote from: desmoworks on April 06, 2011, 08:36:03 PM
I haven't - this is literally the only site I have an issue with so I haven't put much effort into figuring out the problem. It is still working fine for me at this point so no big deal I suppose.
Based on the 3 gigs of memory and 2 TB of transfer that we have, and the fact that no capacity is over 10%, you shouldn't even be able to see the page load. Our server is overbuilt for what we need.

If it happens again, please take the time to run the tracert. I'd be curious.