One week to reply - normal for a dealer?

[velocipede]

So there's a dealer around these parts with a somewhat spotty rep for Ducati service, but they're the only guys in town.  I've had tires replaced by them, and was happpy, but now I need the 6K service my 620 done, so I called and left a message asking if I could drop the bike off (It was an unseasonally mild 60 degree day, and I had a rare free evening)...anyway, called three times that day, no response, but finally, a week later, they call back to schedule an appt.  I know it's February in the midwest, but is that typical for a dealer?  I'm really just trying to get a measure of this place overall, so any opinions are appreciated.

[Grampa]

and where might yer parts be?

[the_Journeyman]

This is currently the busy time for all my local dealers (Harley, Japanese & Duc) with people getting all the things they put off during the riding season taken care of. 

JM

[velocipede]

I'm in Ohio, Columbus.  Part of what makes me wonder why they took so long to reply was because I assume business is pretty slow right now, so it makes me wonder what their service would be like when they're busy.

[Grampa]

I'm in Ohio, Columbus.  Part of what makes me wonder why they took so long to reply was because I assume business is pretty slow right now, so it makes me wonder what their service would be like when they're busy.

check with the people here

http://ducatimonsterforum.org/index.php?board=38.0

they may have some insight as to how good your dealer/shop may be

[HiPerFor]

I was very pleased by the work of J.D. Hord in Bucyrus, Ohio.  He is a former racer who does high performance engine, suspension and chassis modifications.  He did the 6K service on my S2R 1000 at a fraction of the cost quoted to me by the local dealer.

His web site is hordpeower.com  It may not be as convenient as the local shop, but I felt it was well woth the ride.

[Dave R]

not the norm.....  this time of year they should be jumping at the opportunity IMPO

[Spidey]

Here's a point of comparison:

I contacted Ducati Seattle (that's Dave R, who posted above) via their website, looking for a particular $9 part.  I got a follow-up email that same day.  I called and spoke to them and they said they didn't have it in stock, but would try to track it down and would get back to me in a couple of days.  I assumed I'd have to follow up with them in a week or so to see what'd they'd learned.  They called the next day (or maybe two days later).  They'd already tracked down the $9 part, and were getting ready to mail it to me and just needed my credit card info.  I didn't tell them I was from the DMF or anything.  I was just some random guy from the internet asking about a $9 part.   

[He Man]

Dealer always tells me this is the easiest time of hte year since bikes are still winterized (up here atleast) and the big season doesnt start until spirng when people realize they want to ride again.

Maybe that shop is fairly small and cant handle the amount of work from the local area?

[redxblack]

I emailed my local guys to get a price on a Dainese back protector and that was 2 weeks ago. I think their internet tubes are plugged.

[velocipede]

HPF, thanks for the link, I'll check it out.  I may just try the valve check myself, since I've done some research on it. 

[Popeye the Sailor]

I emailed my local guys to get a price on a Dainese back protector and that was 2 weeks ago. I think their internet tubes are plugged.

You just need to get their attention properly. Try an email like this:


"Hey there local duc dealer-I was considering buying a few items and if you could please contact me asap with the price and availability of the following:

A Desmosedici
A 1098R
A pair of Tricolore monsters (for me and the wife)
Dainese wave back protector

Thanks!

~Red"


You'll get a response 

[JetTest]

Called my dealer, Gengras Ducati in Hartford, on Wednesday about a wiring recall and breather recall on my 09 696. He picked the bike up this morning in a covered trailer and will return it next Saturday morning, no charge. Pretty good service, if you ask me!

[IZ]

Here's a point of comparison:

I contacted Ducati Seattle (that's Dave R, who posted above) via their website, looking for a particular $9 part.  I got a follow-up email that same day.  I called and spoke to them and they said they didn't have it in stock, but would try to track it down and would get back to me in a couple of days.  I assumed I'd have to follow up with them in a week or so to see what'd they'd learned.  They called the next day (or maybe two days later).  They'd already tracked down the $9 part, and were getting ready to mail it to me and just needed my credit card info.  I didn't tell them I was from the DMF or anything.  I was just some random guy from the internet asking about a $9 part.   

Not surprised by this.   

They are THE BEST dealership I've experienced so far! 

[Raux]

Called my dealer, Gengras Ducati in Hartford, on Wednesday about a wiring recall and breather recall on my 09 696. He picked the bike up this morning in a covered trailer and will return it next Saturday morning, no charge. Pretty good service, if you ask me!

ok this is the second mention of the breather recall. anyone have any information. call you dealer...