I've got a few observations and my own story to tell...
Firstly, according to most people I respect they probably shouldn't have put full synthetic in at the 1000km service anyway, the bike still needs to finish bedding various bits of metal in and lots of people say to run non-synth "dinosaur" oil till the 5000km change, so I'd have expected them to use 5100 instead of 7100 for the first service. Of course they should have also _charged_ you for 5100 not 7100 as well... (Oh, and back before they screwed me over they used to tell me they used Motul 5100 unless you specifically asked for something else.)
Dockstrada, you _definitely_ want to change out the fllter at 1000km, the motors been busy grinding metal bits away from the piston rings and gear teeth, and the oil is _spectacularly_ grotty early on, there's no way you want to keep the oil for another 9000km (which is the next scheduled service, 11000 for the newest bikes). Some people I know suggest using inexpensive (but appropriately graded) oil and dropping out it several times in the first 1000km just to make sure the metal that wears away doesn't end up back in the important bits of the motor.
Spider, you sure you're reading that right? The '00 Owners Manual PDF clearly says to change the oil and filter "After 1000km, 600mies, or 6 months", and to check the oil "Every 1000km/600miles" and change the oil and filter every 10,000km. So you do _check_ the oil level every 1000, but you also change oil and filter after the first 1000...
Tricolore, I see you've had similar dealings with them as I had ~6 years back. You calmed down after only 2 years? Watch _this!_
Here's my story. (Stop me if you've heard this before...)
I started going there after a poor experience at Frasers on the recommendation of a friend who knew the service manager Phil. I got a few years of great service from them/him, and one day when the bike started making an odd noise, I took it in. After a fair bit of fiddling with it, they finally diagnosed a failed crank main bearing (Phil had kept me in the loop on the troubleshooting, they were slow to diagnose it 'cause they wanted to try every other possibility before splitting the cases). When they finally worked out what was wrong, Phil called me up and we discussed the various options - Phil said a full rebuild (all bearings, seals, gaskets, rings, etc) would cost ~$4000 and he didn't think it was worth it for a 750 with 75,000km on it, he could look for a low mileage 900 which he said could usually be picked up for ~$2000 - $2500, or we could replace the man bearings and the inexpensive seals and gaskets for ~$1200 (these were all on top of the ~$600 bill I'd run up for the diagnosis). We agreed that if there was a 900 motor available he'd grab it and put it in, but if he couldn't get hold of one easily, the most sensible option would be to just button it back up cheaply and replace the motor down the track giving me a bit more time to source a good 2nd hand 900 motor. Phil made a few calls, and called me back saying there were no 900 motor available through his usual contacts, so we agreed to option 3 for ~$1800 all up. This was all 2 weeks before I was heading overseas for a month, so I told Phil I'd need to either pick it up within two weeks or wait for 6 weeks, and if it made scheduling easier for him I was happy to wait till I got home - "Great" he says, "I'll have it waiting for you when you get home!"... Six weeks later I call up and ask for Phil "Ummm, he doesn't work here anymore..." so I ask if my bike's ready for me to pick it up, and they say "which bike? the one in bits over in the corner?" Grrrr! Eventually Karl the boss says he'll look into it and get back to me. I spend the next 2 weeks calling every day and always hearing "Oh, he's with a customer, I'll get him to call you" or "You've just missed him, he's gone to lunch." When I _finally_ manage to get him on the phone (by having our office manager make the call for me!) He says "It needs new pistons and barrels, it's completely worn out, it'll be $4000. When would you like us to start work?" I tell him, "Hang on, I had agreed with Phil that he'd have it ready for me 2 weeks ago for around $1800" he flat out refused to even consider putting it back together with the "worn out and dangerous" pistons and barrels. So I showed up the next day with a friend and a ute and said "I'd like my bike back please" and he said "No!" and I said "If I have to I'll call the police and insurance company and report it stolen. I'd like my bike back _now!_" So the mechanics start hauling out boxes of parts and loading them into Chris's ute, and all the time Karls ranting about how it _needs_ new pistons and what a good deal he's offering me to supply them for only $1800 and how foolish I'm being thinking it's worth putting back together with the old parts and how it's gonna seize up on me in a couple of thousand km.
That was as ~75,000km - I reassembled it in my shed with the help of a couple of friends with just new main bearings and rings and a few new seals and gaskets - that was around ~120,000km ago. It's _still_ got those original pistons and barrels in it. Not only that, but when I got them measured up before reassembling it, the pitson to bore clearance was .0035mm in one and .0034 in the other - the spec says .0025 - .0045. Mike at Gowies says when he's blueprinting race motors he aims for as close as he can get to .0035 in both, and is happy enough with anything from .0032 up to .0038 or so. The service limit is .0125mm, but Mike also said that you _never_ "wear out" Ducati's Nickasil plated bores, you can _damage_ them by dropping valves or cracking rings or severely overheating them, but you never _wear_ them out, the iron rings and alloy pistons are just too soft to do any damage to the bores.
So in my experience, Karl is perfectly happy to not honor agreements his staff make with his customers, he's perfectly happy to insist you need thousands of dollars worth of completely unnecessary work, and he perfectly happy to brazenly lie to you when you call him on it (and, if you're reading this Karl, perfectly happy to tell those lies in front of witnesses who're helping you take your bike home in bits too).
So yeah, I'd certainly believe they'd bill you $100 for a service and not touch a make the beast with two backsing thing. I'd certainly believe they'd claim to use (and charge you for) expensive oil and put in cheaper oil (or not bother taking the old oil out!)
If I am correct - It is a total shame that the only Ducati Dealer in North Sydney are Fu#kin' Cheats.
You're preaching the the choir here...
big (I didn't realise this was going to turn into another one of _those_ rants! Ask me my Frasers story sometime!)
