REXXER problems - help!

[mickb]

Thanks to all, esp Raux & Unge for their advice & assistance 

I contacted Joe @ Spareshack today who promised to get in touch with Christian 1st thing tomorrow, when he returns from the show. With multiple prompting from various angles, maybe we'll get some movement here 

[ungeheuer]

Thanks to all, esp Raux & Unge for their advice & assistance 

I contacted Joe @ Spareshack today who promised to get in touch with Christian 1st thing tomorrow, when he returns from the show. With multiple prompting from various angles, maybe we'll get some movement here 

Hey.... DucNaked helped too    (Its DN's tutorial thread that I pointed you towards!).

Hopefully we'll be hearing from somebody at Rexxer soon.....

[Link]

Hey.... DucNaked helped too    (Its DN's tutorial thread that I pointed you towards!).

Hopefully we'll be hearing from somebody at Rexxer soon.....

Not to beat a dead horse but..........I think that enough time has gone by with no response from Rexxer, even if they don't have a fix for my problem they should step up & respond to the emails. Has any one heard from Rexxer in the last week or so ? I'm not sure how long to give them. I'm more than happy with the re flash but I paid for the Unit which dose not work due to it being incompatible with my PC which is running 64 bit windows vista. So I'll send them another email after this rant & see what happens. Christian seems like a good guy so I'm willing to cut him slack.

[ungeheuer]

Not to beat a dead horse but..........I think that enough time has gone by with no response from Rexxer, even if they don't have a fix for my problem they should step up & respond to the emails.

I agree.  And its a pity coz Christian does seem like a genuinely good bloke. 

But my patience just ran out.

So now lets see what they have to say.

[Veloce-Fino]

I agree.  And its a pity coz Christian does seem like a genuinely good bloke. 

But my patience just ran out.

So now lets see what they have to say.

When $'s are involved you shouldn't need to be patient. If someone trusts my work enough to part with their hard earned dollar, the least I can do is what they ask of me.

Since when has "busy" been an excuse for poor service? 

[Raux]

Just spoke to Marco on the phone.

He just returned last night from Koln. He has spoken to the engineer and they are tracking down the problem with the lambda sensor.

The Windows 64 problem they are aware of and are also trying to work a solution.

He also will be calling Christian to respond to you guys as soon as possible.

[mickb]

Just had a response from Christian, and they've sent me a new map, so I'll re-do the flash tonight hopefully!
Not sure if they've made any progress on the sensor error messages, I asked if the lambda input had been disabled and he confirmed, but I'll need to disconnect to verify.

Anyone know where they're plugged in, is it easy to get to?

Again, thanks to all (DucNaked included  ) for your advice & assistance.

[Desmotwinrider]

Hi Guys!

I want to introduce myself, I'm "Chris" or as others call me "Christian" from RexXer ECU Tuning.

First of all I will say sorry especially to Steve (Ungeheuer) because he is now waiting a couple of weeks for the solution of his problem and we have not fixed it till yet. Also I will say sorry that I was not able to support and inform you like the beginning of our business relation! This is not a matter of "I have sold the device - now my work is done" because our company is also noted for a very good support after selling a product, since over 25 years now! The problem was in the last weeks we all were very very busy to planning the ferry Intermot in cologne where we also act as an exhibitor so the last few weeks where horror, if I’ll be honest! In the week before Intermot (cw 39) I promised to Steve I will see to it and of course I have forwarded his problem to our technician in Italy. But to resolve this problem we need some time because it's not so easy as I found out now. But don't worry we'll fix this problem, I'm sure!!! By the way, as I have read right your bike is running and that is what matters...the rest is a blemish and we'll fix it!!! Hope I can reassure the minds.

Again officially thanks to Steve (Ungeheuer) and John (DucNaked) for their very very good support of the RexXer to the others…I have written everything, hats off ;-)
 
And thank you to Raux for updating the people but you have met Marco Daniele,
it was not me ;-) He had got up to get to know each other!

For all others, please feel free to contact me if you have any questions about the RexXer – I will do my best to answer you in a intelligible English – as good as I can ;-) Now I’m back in the office and I’m able to answer soon!

Once more about the problem with the “sensor error messages” – I can confirm that we have delete the co-function in the Mapping so the plugs doesn’t works any more the only think which comes up as Steve has explained to me is the sensor error massage in the cockpit for some ranges. This is only a blemish and that affects nothing! So “mickb” it’s possible that you will get the same problem by using the new mapping so you are forewarned, but no worry we’ll working on the solution as I have written before and after this the sensor error messages keep still and everything hopefully works as we need it!

About the 64 bit version…we are checking if we can provide a driver for this versions too but it not depends on our software rather on the producer of the drivers…we don’t create them by our own! We just buy them. But I will keep you all update via this fourm!

Cheers Chris

[Raux]

Chris

thanks. Yes I had missed you at Intermot. I was there Sunday morning. took me a bit to find your location.

glad the links found their way to you.

Raux

[Desmotwinrider]

Hi Raux,

your right I was missing on sunday ;-) My only day to relax a little bit befor the big rush on monday...but I hope we'll met next time. Marco forward me your mail but this was not the reason for my posting but it has confirmed me that I have to update the people, of coures..and today I have taken time for it!

Will show that I take the matter seriously and we are working.

Chris

[DucNaked]

Hi Chris,

 You found us!! Thanks for taking the time to come on here and updating everyone on what's going on. Thanks for your continued support.
 And my bike is running great by the way. 

[ungeheuer]

But my patience just ran out.

So now lets see what they have to say.

As if by magic  .

Nice to hear from you Chris  .

[Desmotwinrider]

As if by magic  .

no but my guilty    

[Desmotwinrider]

Hi @ all! I want to make an update.

Unfortunately not for the CO problem but for the USB driver. Now we have the right one to use for al 64 bit versions!!! I will make an update in the week 45 if I have recieved the new software, the driver will be include..next week I wil be in Milan on the EICMA. You can find the update on our website www.rexxer.eu then, you have to look into the box "Downloads".

For the CO problem we are still working on it, I will inform all here if we have resolved it.

Is anyone at the EICMA next week? You will find me in hall 6, stand 27.

Cheers Chris

[ungeheuer]

Thanks for the update Chris