QBE Insurance issues

[madalf71]

Has any body been having any issues with QBE or is it just me?

They seem to have really dropped the ball.....
Recieved a refund earlier in the year for over charging,
Then two different house insurance renewals,
And to top it off my storm damage claim.....big gumtree meets fence, has taken nearly two months, the online process is soooo slow, sometimes a two week turn around on emails....that looks like they were written by the work experience student!

[techno]

I deal with QBE a bit but only their workers comp division. Haven't noticed any major disorganisation there. They are making a big enough profit to be getting good staff. Not sure whats up with your experiences Alf.

[madalf71]

Gets better, once finished with claims today I asked to be put through to billing......"yes sir, we'll just put you on hold while we find out if we can do that" WTF???

[Nibor]

Just mention the "O" word 

[Sundog]

I use QBE for bike and car insurance and they've been great, responsive, understanding and price competitive. Saying this though, within QBE the separate insurance areas, like MC, Car, Brick & Mortar etc are usually different divisions under the broader QBE umbrella. For instance the MC division is not the same as the Car division. They have different computer systems, management staff and handlers.

It sounds like the Bricks & Mortar division need to pick up their game based on your experience.

[ungeheuer]

They are making a big enough profit to be getting good staff.

What planet are you on?  Big companies make the big profit by employing monkeys and paying peanuts. 

I work for a multinational... I have contact with our clients every day... and the complaints I hear most frequently are that our call centre staff and accounts dept are hopelessly incompetent. 

And I know their complaints to be valid as I have to deal with the same make the beast with two backswits too. 

But next week it will be a different group of make the beast with two backswits coz this lot already upped and left when they got a better offer elsewhere.  And so the cycle of incompetence perpetuates.  But its cheap and so its profitable today. 

End rant 

And QBE?  My QBE Duc insurance is due to be paid.... I like the price so I'll risk it (just like every other whinging customer of every other cost cutting corporation).

...oops I think I just ranted some more 

[dan_t]

I insure with QBE & have done for a few years now.
The only time you will actually get to know whether they're any good, or a bunch of nit wits, is when you need to claim.

Fortunately for me, when I did need to claim around 4 years ago, they paid out almost immediately. I didn't have a 'fixed price' insurance agreement at the time (have ever since though) and had the assessor price the payout at $17,000 on my MV Brutale.
After some very easy two way discussions (I couldn't believe he was so open to even talking to me) he agreed to reassess the payout at $21,000!!!
I couldn't believe how easy they were to deal with at the time.
Probably the reason I've stayed with them ever since.

[madalf71]

Yes the general feeling is that the Home/Contents insurance is very different to MC division.

The big "O", ha, off to Shannon's, they also have a $10k garage equipment/spares/parts covered as a minimum included. And $150 cheaper.

[techno]

What planet are you on?  Big companies make the big profit by employing monkeys and paying peanuts. 

I work for a multinational... I have contact with our clients every day... and the complaints I hear most frequently are that our call centre staff and accounts dept are hopelessly incompetent. 

And I know their complaints to be valid as I have to deal with the same make the beast with two backswits too. 

You missed my point. I'm saying they have the money, not that they spend it on good staff.

[ungeheuer]

You missed my point. I'm saying they have the money, not that they spend it on good staff.

You're right.  I did miss your point 

Now that I read your words again, I cant see how I couldnt see    .

Often wrong.  Never in doubt   .

[techno]

No worries