This happens every time most of us change our oil. Tighten it with a strap wrench and it'll stop leaking.
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I say the shop did you right. The keeping you informed part is major.
not disagreeing with that. they seem fair. its just that with the wait time i had to deal with, i was expecting everything to fine and dandy and not have to deal with any other issue related to the service. so i was just frustrated. but took out the good old wrench and tightened it just a little bit. took it for a spin. everything looks good. [moto]