Plastic Tank problems: Discussion thread, see info thread sticky for updates

[Meerkat]

I wonder if the Ducati Experience includes a tank blowing?

Let's hope not. Ended up shooting the shit and test riding a hyper instead of having the Pond look at my tank. Guess I'll just take to the locals...

[Meerkat]

Ran my s2r1k by Coleman Powersports in Falls Church to get pics taken of the tank (bubbles on sides and latch pressed into ignition). They tell me it'll be spring before it gets approved and a tank floats over from littl'ol Itly!

[ducatiz]

What color is your tank?

[duccarlos]

That's weird cause I got my tank from Italy in about a week. Weird.

[mjk778]

So one week to the day that I brought my bike in to Rockwell cycles I found out that I was approved by DNA for  replacement tank.  As soon as it arrives they are sending it out to have it coated with Caswell's.  To say I am Psyched is an understatement!  This whole tank issue left me a little bitter towards Ducati, but following the process outlined here was simple.  To anyone who deals with a dealership that has given them the runaround (SOHO for me) my advice is simple...Find another dealer.  Anyone in the NYC area go to Rockwell Cycles.  They are awesome to deal with.

Mike

[corvtt1969]

i called colemans in woodbridge(only cause i couldnt get thru at the falls church store) and they said it takes about a month for a new tank, and bring it in to the falls church store where their ducati tech was working. Im going wednesday to hopefully have this resolved. Will post results wednesday night. they also said if i didnt want to leave my bike there, id have to put a deposit down on the tank which was in the 1800$ range.

[ducatiz]

i called colemans in woodbridge(only cause i couldnt get thru at the falls church store) and they said it takes about a month for a new tank, and bring it in to the falls church store where their ducati tech was working. Im going wednesday to hopefully have this resolved. Will post results wednesday night. they also said if i didnt want to leave my bike there, id have to put a deposit down on the tank which was in the 1800$ range.

wait... what???  they said you have to leave your bike there for a month???  WTF?

[ducpainter]

wait... what???  they said you have to leave your bike there for a month???  WTF?

a deposit on a warranty part?

Isn't that completely illegal?

[ducatiz]

a deposit on a warranty part?

Isn't that completely illegal?

I don't know if it's illegal, but it's definitely unwarranted.  They have your VIN, seems DNA would just disapprove another warranty claim if you stiff a dealer.

I just keep hearing garbage like this, and it really pisses me off.

[herm]

and......how could you "stiff" a dealer on a warranty part in the first place?

[ducpainter]

and......how could you "stiff" a dealer on a warranty part in the first place?

Ducati bills the dealer for the part and then the dealer bills Ducati for the claim.

If the customer doesn't come to have the work done the dealer gets 'stiffed' or stuck with the part.

[mjk778]

Placing a deposit for warranty parts or having to leave your bike for any amount of time is ridiculous.  I would contact DNA and make them aware....

I guess it really comes down to the dealer you go to.  I stopped by on a Saturday, they snapped 4 pics, took the VIN and I was approved in a week.  They said about a week to get the new tank in, and about two weeks to send out to get coated. 

I think some dealers for whatever reason just don't want to do this work.  Last year I was told my tank had to be leaking to even have it looked at by them.

[ducatiz]

Update

http://www.ducatimonsterforum.org/index.php?topic=25074.0

Update #4  11-Oct-2010

If you have been told by a dealer any of the following, PLEASE PM ME with your contact info, i.e. name, email, phone #, and the dealer you dealt with.  I will be taking this directly to a meeting with my contacts at Ducati.

• You have to have a leaking tank before we will replace it.
• You have to leave a deposit to get your replacement tank
• You have to leave your bike with us until the new tank comes in
• Ducati isn't replacing tanks merely for expansion
• Your bike is out of warranty, no replacement

etc

Also, if you have sold your bike due to the tank issue, please contact me as above.

Thanks

Izaak

[Kurt V]

Well it has now been over 3 weeks and I still don't have a replacement tank. Dealer yesterday told me it is on back order from Italy with no estimated date of arrival. Guess it is up to me to see if I can make it happen.

[ducatiz]

Well it has now been over 3 weeks and I still don't have a replacement tank. Dealer yesterday told me it is on back order from Italy with no estimated date of arrival. Guess it is up to me to see if I can make it happen.

Mine took 5 months.

Don't expect quick service on this, you are in a big line of people probably, esp for the popular colors.